JOB FUNCTION:

1.    Position is responsible for supporting the Industrial Water Regional Field Service Managers (IW RFSM) by facilitating field service operations, along with supplementing any Industrial Water Field Service activities that require additional operational support in multiple, geographically dispersed locations. 

2.    Position is responsible for optimizing existing MPW Industrial Water processes which include trailer and/or container quality and quantity performance.

3.    Position is responsible for supporting the coordination and facilitation of mobile field service projects, steam blow projects, special projects, the transition of install projects to field service operation, and supplementing Industrial Water Field Service activities as needed.

ESSENTIAL FUNCTIONS:

1.     Position supports the IW RFSMs by conducting daily communications with the IW RFSMs and assisting them in problem solving and action implementation.

2.     Position achieves optimization of existing MPW Industrial Water processes by monitoring trends, verifying and improving chemical dosing and equipment cleanings, assists in the implementation of MPW Engineering-approved field modifications and startups, and ensures company standards are being met. 

3.     Position must drive and meet MPW safety objectives.  Identify opportunities for improvement and provide training and support to the Field Services group.

ADDITIONAL RESPONSIBILITIES:

1.     Position is based out of a home office, and attends weekly teleconference calls.

2.     Due to the nature of our business as a 24/7 service company, long non-traditional hours maybe required as a regular part of the job.

3.     Travel to regeneration plants, field services sites, and customer sites as needed.  25% to 75% travel required.

4.     Position works with other MPW Industrial Water groups, such as logistics, sales, purchasing, billing, etc., as needed, to facilitate Field Service tasks.

5.     Assists in completing projects from the Field Service project matrix.

6.     Position may need to manage other MPW field personnel, as required.

Key Behaviors:

1.    Safety Awareness: Employee must be aware of conditions that affect employee safety and engineer solutions to correct unsafe conditions.

2.    Adaptability/Flexibility – Maintaining effectiveness in varying environments and with different tasks, responsibilities and people.

3.    Communication through Planning and Organization Management: The ability to establish a course of action for self and/or others to accomplish a specific goal.  Planning proper assignments of personnel and appropriate allocation of resources in a fast pace changing environment. While expressing ideas effectively in individual and group situations.  Adjusting language, non-verbal expressions, and terminology to fit the needs of the audience.

4.    Innovation:  Generating creative solutions to work situations and equipment design. 

5.    Developing Organizational Talent: Developing direct reports’ skills and competencies by planning effective development activities related to current and future department needs.

6.    Customer Service Orientation - Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

QUALIFICATIONS:

1.     Bachelor’s Degree or related Degree in Engineering acceptable.

2.     Field and Equipment knowledge of industrial water industry.

3.     2-5 years’ experience in industrial or environmental services acceptable.

4.     High level of hands-on, problem solving skills would be ideal.