The primary responsibility of this role is to ensure all equipment in the field is operating in the most efficient and economical way possible.  This should be done by routine audits remotely and in person, along with developing documentation to assist with the training of Field Technicians.

ESSENTIAL FUNCTIONS: 

1. Identify and improve field operations and prioritize workload to maximize safety, cost savings, and service efficiencies.
2. Audit BOOM locations remotely in order to identify critical opportunities. Schedule travel accordingly based on opportunities identified.
3. Manage quality incidents, lead investigations, and implement corrective actions to prevent recurrence.
4. Assist with the utilization of support systems (Water Direct, Phoenix and Historian).
5. Development and documentation of Standard Operating Procedures, PDRs and other related work instructions.
6. Responsible for tracking process changes and communicating the changes effectively.

Required Skills

KEY BEHAVIORS: 

1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

Required Experience

QUALIFICATIONS: 

1. Bachelor’s Degree in Engineering or related field. Associates Degree will be considered with relevant experience.
2. Strong technical/mechanical skills. Hands-on ability is a must.
3. Candidate should have proficiency with all MS Office applications. Professional oral and written interpersonal communication.