JOB FUNCTION:

Under the direction of the Route Manager and with safety, efficiency and customer service a priority, the Route Coordinator is responsible for performing the dispatch functions in a manner that will insure prompt, efficient delivery of Porta Kleen services to its customers.

ESSENTIAL FUNCTIONS:

1. Create daily driver routes in Roadnet and print manifest.

2. Verify the accuracy of routes.

3. Assign daily service tickets to appropriate drivers and routes.

4. Aid drivers in making calls regarding placement/move vehicles blocking service/open gates etc.

5. Resolve any stop codes from previous day.

6. Investigate and resolve all customer complaints. Follow up with customer as needed and discuss with management if necessary.

7. Answer incoming calls from drivers and resolve any issues or concerns.

8. Assist sales in organizing “same day“ service.

9. Monitor driver’s routes throughout the day to make sure that are on track.

10. Communicate with operations on manpower during event season.

ADDITIONAL RESPONSIBILITIES:

1. Handle emergency responses to customer needs and insuring all personnel, equipment and supplies are dispatched quickly.

2. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.

3. Must be willing to work weekends, and Holidays as necessary and in a non-traditional setting with limited travel.

QUALIFICATIONS:

1. Associate Degree or high school equivalent with 2-4 years’ experience in transportation or logistics.

2. Knowledge in dispatching in a service industry.

3. Excellent computer skills.

4. Professional oral and written interpersonal communication.

5. Ability to prioritize and multitask.

6. Knowledge of federal DOT regulations preferred.