Scheduling Coordinator

Position Summary

Under close supervision, process the required information to setup field service calls. Work as part of a team to complete the steps required to schedule the call. Support to the Machine Tool Builders (MTBs), dealers, and end-users through telephone and email.

Position Duties and Responsibilities

Essential Functions

· Maintain accurate data integrity throughout the process

· Assist customers in verifying/setting up an account

· Assist customers with completing approved LOA documentation

· Verify customers have signed the service rates form and attach it to the work order

· Obtain customers tax exempt documents and process them

· Validate the PO: Sold to, ship to, payment type and dollar amount

· Enter accurate data into the work order to match customers PO

· Send confirmation to customers after all the necessary documents are verified

· Work with supervisor and managers to schedule engineers

· Help maintain organization of the service call list

· Recommend additional value-added services to customers

· Follow up on open work orders to determine status

· Other duties as assigned

Supervisory / Managerial Responsibilities

· None

Travel Requirements

· Min travel required. Under 10%

Essential Education, Skills, and Experience

· High School Diploma or equivalent

· 0-3 years’ experience in customer support

· Proficient with Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

· Ability to work in a fast paced, team-oriented environment

· Strong customer service skills

Beneficial Education, Skills, and Experience

· Salesforce experience

Physical Environmental, and Cognitive Requirements 

· Remaining in a stationary position, often standing or sitting for prolonged periods.

· Repeating motions that may include the wrists, hands and/or fingers.

· Ability to sit at a computer terminal for an extended period of time.

· Regular, predictable attendance is required as business demands dictate.

· Ability to organize and prioritize working activities (flexibility)

The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs. 

Expected Salary: $50,500 - $58000

Why choose us?

You would be joining:

• A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
• An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
• Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
• Employees are encouraged to pursue professional development opportunities and participate in in-house training programs.

We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include:

• Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
• Competitive 401k with company match
• Paid Vacation
• 13 Paid Holidays, including floater holidays
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance
• Employee life insurance - company paid core coverage plus supplemental coverage
• Dependent life insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance 

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.