Sr. Service Engineer

Under minimal supervision, provide advanced level technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through on-site service and call center support.

• Provide technical service and support via on-site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
• Log in as a call center agent to support customer requests via phone support, email, text, chat, etc. while upholding department goals for time to answer and total log-in time.
• Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer uptime.
• Install components, software and solutions offered by MEAU using knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field.
• Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Present and sell to customers our value-added services (VAS) to help accomplish their uptime goals; CloudCNC, extended warranties, optional functions, machine tuning, control/system upgrades, training.
• Maintain accurate details of daily events to support our utilized goals.
• Enter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integrity.
• Promote all Mitsubishi products and support key initiatives to achieve our strategic imperatives.
• Determine, order, and replace parts as necessary while maintaining Van stock inventory by following up and creating returns for defective and unused parts returns.
• Participate in company training programs and passing exams with satisfactory levels.
• Create and/or update technical documentation.
• Provide feedback and highlight areas of improvement in design to Technical Support Engineers.
• Full participation and completion of all surveys from the company.
• Provide feedback to management for newly found issues.
• Follow up on performed service calls to gage customer satisfaction.
• Enter all praises and complaints into our current database
• Perform other Duties as assigned.

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE

• BSEET or equivalent related experience.
• 6+ years of experience in field service for industrial automation.
• Must have experience with VFDs
• Experience in Computerized Numeric Controls (CNC) products, Motion Controllers, programmable logic controllers (PLCs)
• Knowledge of and experience using electrical and mechanical tools for machine repair.
• Hands-on experience using volt meters, oscilloscopes, and other test and measuring equipment.
• Ability to read and understand technical documentation: schematics, logic, procedures, etc.
• Computer proficiency – knowledge of MS Office (Outlook, Word, Excel).
• Experience working in a customer focused & team-oriented environment.

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE

• Experience with VFD is a strong plus
• Experience with robots and how they operate is a plus.
• Experience with Factory automation is a plus.

The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs. 

Expected Salary: $80,000-95,000