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555 S. Executive Drive, Brookfield, WI



We have an opening for a full-time Collector. The position is responsible for collecting on the credit union’s various loans and accounts, in an effort to minimize loss and enhance loss recovery. Regular hours are Monday–Friday, 8:30am-5:00pm, with occasional Saturdays.

 Duties / Responsibilities:

  • Follows collection procedures in order to cure delinquent loans, various account types and other financial products.
  • Uses auto dialer and makes manual phone calls on a daily basis.
  • Recommends legal action, garnishment and repossession of collateral where necessary.
  • Investigates the causes of the delinquency.
  • Prepares and maintains accurate records of delinquency follow-up activity.
  • Assists with Skip tracing both borrowers and negative accounts holders who do not leave contact information.
  • Assigns letters and notices to be mailed to delinquent members.
  • Performs other duties as assigned.

Required Experience

  • Must have graduated from high school or equivalent.
  • One year of internal work experience with Landmark, prior customer service, or financial industry experience required.
  • Collections experience at a financial institution preferred.
  • Must have experience or be able to gain proficiency in all programs and systems used for this job.
  • Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
  • Must possess excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.
  • Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.


EO/AA Employer; including veterans and individuals with disabilities.