Coordinator, Substation, Comm & Meter Services

JOB TITLE: Coordinator, Substation, Comm & Meter Services

Location: Cape Coral, FL

Work Hours: Full-time, M- F, 7:00am- 4:00pm with occasional call out and rotating 24-hour on-call duty

Our benefits include:

• Company-wide annual incentive plan
• Medical, vision and dental insurance
• 401(k) plan with a generous 6% company match
• Company funded Pension Plan
• On-site wellness/medical facility
• Company paid Short & Long-Term Disability insurance
• Health Savings Account with an employer contribution
• Flexible Spending Accounts
• Paid time off and paid holidays
• Wellness program with financial rewards
• Tuition reimbursement
• Group life insurance
• Critical Illness and Accident Insurance

LCEC provides reliable, cost-competitive electricity to more than 250,000 members throughout a five-county service territory located in Southwest Florida.  We employ approximately 460 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States.  LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position provides support and coordination of construction and maintenance activities for Substation, Communication and Meter Services departments. Supports department supervisor as needed in providing oversight and direction to both LCEC and contractor personnel. Respond reliably and timely to calls during regular work hours and non-regular work hours.

Position Responsibilities

• Maintain a safe, productive work environment for the employees satisfying LCEC quality standards and policy.
• Assist supervisor to maintain departmental processes and metrics. Develop and maintain reports and metrics to insure department efficiency.
• Coordinate LCEC or contractors performing repair and power restoration after outages.
• Responsible for maintaining the workgroups Standby schedule and inputting into ARCOS.
• Contribute to the development of budget forecasts.
• Coordinate training activities and educational programs for internal/external employee and customers.
• Review and approve contractor timesheets.
• Act on behalf of the department supervisor in his/her absence.
• Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.
• Perform other duties as assigned.
• Support Storm Restoration efforts when needed. Work in emergency storm situations (i.e. hurricanes) and work long hours (>12 hours per day) for many continuous days/weeks as needed.
• Rotate into other Coordinator roles as needed.
• Substation Services:
  • Coordinate construction/maintenance of substation facilities performed by contractors.
  • Process work requests (typically from Design & Engineering and generated internally within Substation Services.
  • Ensure jobs are completed in conjunction with the project plans to meet service dates and efficiently coordinate multiple diverse resources.
  • Assist in the bidding of special projects and ongoing blanket contracts. Act as the primary contractor contact on certain projects for LCEC.
  • Demonstrate an in depth understanding of the contract terms and conditions. Review and approve contractor field reports and associated invoices/payments. Inspect jobs at various stages and approve contractor construction with respect to payment, quality and adherence to standards/job design.
  • Coordinate the accounting for all construction materials (issues, returns, salvage, etc.).
  • Ensure that contractor crews perform duties safely, in accordance with LCEC policies/accident prevention rules/construction & operating standards, and to contract terms and conditions.
  • Ensure compliance with applicable codes and permit regulations.
  • Assist or act as the Substation Supervisor when needed.
• Communication Services:
  • Serve as point of contact to the SCADA/Communication and Relay Technicians to achieve established quality and performance goals and expectations.
  • Serve as the point of contact for SCADA, communication, TWACS and protective relay issues and consult with department personnel and external departments as necessary.
  • Provide technical and material support for department technicians daily.
  • Act as departmental liaison for technical issues with both internal and external customers for issues regarding protective Relaying, SCADA, voice, data and TWACS communications.
  • Oversee daily departmental activities and maintenance schedules as outlined by department supervisor.
  • Oversee departmental initiatives and projects. Visit on-site locations as needed to assure integrity
  • and timelines.
  • Oversee and coordinate troubleshooting, repair and/or the return of faulty relaying, SCADA, TWACS and communication equipment as deemed appropriate.
  • Oversee a record system of all returned material authorizations from equipment vendors.
  • Oversee the stock of maintenance and repair parts used by SCADA/Communication and
  • Relay technicians, both in the shop and technicians work vehicles.
  • Assist supervisor to verify that all radio facilities are operating within the license parameters.
  • Assist supervisor to ensure NERC standards compliance as required.
• Meter Services:
  • Assist to ensure efficient scheduling and routing of department work requests
• Assist to ensure the following work group activities are completed:
  • Dielectric testing of equipment.
  • TV/RFI investigations and mitigation.
  • Retrieval and production of summary reports of billing data from metering points.
  • Availability and accuracy of test equipment.
  • Investigations of service irregularities (high bill, voltage, flicker, etc).
  • Commercial and residential meter test program.
  • Maintenance of departmental databases.
  • Utilization of TWACS for meter troubleshooting (i.e. search in or ping meters).
  • Support for meter tamper investigations.
• Assist in maintaining meter services calendar.
• Develop and produce departmental metrics as required.
• Perform data entry, report development, and analysis with financial system software as required.
• Perform as departmental super-user of software products, as needed.
• Program meters and program test equipment as required.
• Create documentation and perform process improvement analysis on departmental activities.

Education

• High School Diploma or equivalent plus Ten (10) years’ experience in related craft/professional function (Required) or
• Associate's degree plus Five (5) years’ experience in related craft/professional function (Required) or
• Bachelor's degree plus Two (2) years’ experience in related craft/professional function (Required) or
• Bachelor's degree in engineering or related field (Required) or
• BA/BS/EE in engineering, business administration, or related field. (Preferred)

Work Experience

• Strong organizational skills with demonstrated ability to manage multiple projects and demands. (Required)
• Excellent verbal and written communication skills. (Required)
• 7 years Coordinator/Supervisor experience in power industry. (Preferred)
• Four (4) years’ experience in substation. meter and/or utility construction/operations. (Preferred)
• Project/Work Group Coordination and/or Supervision. (Preferred)
• Collaborative labor relation direct experience. (Preferred)

Knowledge, Skills, and Abilities

• Must possess skills operating a PC and proficiency in Microsoft Word, Outlook, Excel, and a work management system or similar programs. (Required)
• Ability to work effectively in high-energy and fast-paced environment. (Required)
• Ability to rotate into other Coordinator roles as needed. (Required)
• Demonstrated ability to engage effectively with all levels within and outside of the organization. (Required)
• Proficiency in NISC Software Package, Cascade, and Microsoft Project or similar programs. (Preferred)

Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Standing Occasionally,
  Walking Occasionally,
  Sitting Constantly,
  Lifting Rarely,
  Carrying Rarely,
  Pushing Rarely,
  Pulling Rarely,
  Climbing Rarely,
  Balancing Rarely,
  Stooping Rarely,
  Kneeling Rarely,
  Crouching Rarely,
  Crawling Rarely,
  Reaching Rarely,
  Handling Occasionally,
  Grasping Occasionally,
  Feeling Rarely,
  Talking Constantly,
  Hearing Constantly,
  Repetitive Motions Frequently,
  Eye/Hand/Foot Coordination Frequently.

• Working Environment: Frequently Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.

STORM DUTY REQUIREMENTS.... Responding to storms may be considered a condition of employment: LCEC provides critical services to our community during an emergency.  Employees may be required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities.  Proper compensation will be made in accordance with the company's guidelines and procedures.

Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.