Sales Support Representative

ABOUT THE ROLE

The Sales Support Representative at Tungsten Automation is a subject matter expert who partners with Account Executives (AEs) and Channel Sales to drive revenue growth. The SSR provides expert guidance on products, parts, licensing, and the Global Price List (GPL), and acts as a key liaison between sales and internal departments to ensure seamless deal execution and customer satisfaction.

The Sales Support Representative functions as a deal Specialist, bringing extensive product expertise and deep process knowledge to the forefront of the sales organization. The primary role is to coordinate and support the end-to-end deal process, ensuring that every opportunity is efficiently and accurately managed in collaboration with key stakeholders.

WHAT YOU’LL DO

Customer & Partner Engagement

• Serve as a primary point of contact for AEs and Channel Sales, responding promptly to inquiries and requests.
• Provide expert advice on products, licensing, and GPL, ensuring accurate and timely information is delivered to all stakeholders.
• Maintain close partnership with Account Executives and Deal Managers, to help structure deals that align with both customer needs and internal compliance.
• Troubleshoot licensing issues, determining whether resolution requires licensing team intervention or technical support, and coordinate accordingly.
• Guide and Support Sales in identifying and structuring deals, advising on revenue recognition guidelines, policies and required approvals.

Deal Structuring & Opportunity Management

• Collaborate with AEs to review and validate deal structures, proposals ensuring accuracy of pricing, licensing, and deal terms.
• Maintain up-to-date and accurate information on opportunities in Salesforce (SFDC), including ensuring quotes reflect the latest deal structure for accurate pipeline reporting.
• Proactively review deal pipelines, flagging items that require attention, and ensuring all necessary approvals and compliance requirements are met.

Order Processing & Compliance

• Coordinate quote creations and working closely with Inside Sales Team for generating accurate quotes for software adhering to licensing rules and the GPL.
• Assemble and provide complete order packages, ensuring all documentation is correct and purchase orders are reviewed promptly.
• Coordinate with Order Fulfillment, Accounts Receivable, and other internal teams to resolve issues impacting order processing, credit, or revenue recognition.

Cross-Functional Liaison

• Act as a bridge between sales, Inside Sales, legal, Deal Manager, licensing, technical support, and other departments to resolve issues and drive deals to closure.
• Lead or participate in projects to improve sales processes, systems, and team effectiveness.
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

ABOUT OUR PLATFORM

Tungsten Automation’s Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve citizen engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase efficiency, particularly crucial for government organizations facing complex regulatory requirements.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

WHAT YOU NEED TO SUCCEED

• Understanding of SOX rules and regulations.
• Fluent language skills in English and local language as a minimum.
• Requires an understanding of the business context and rationale for our products and services as well as the business of our resellers.
• Needs to be customer-service oriented and understand the value of accuracy and reliability.
• Must possess strong communication skills, both written and verbal, with the ability to interact effectively with internal teams and external customers.
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department
• Demonstrates the ability to multitask, prioritize competing demands, and manage time efficiently to meet deadlines in a fast-paced environment.
• Adaptable and able to respond positively to continuous change in business needs, processes, and priorities.
• Must demonstrate strong critical thinking skills and the ability to think outside the box to resolve complex issues or identify new solutions, while consistently adhering to company guidelines and standard operating procedures (SOPs).

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets