Credit & Collections Specialist

Job Purpose:

Communicate with customers via telephone and/or email to monitor the collection of funds owed to Tungsten Automation Corporation.

Key Responsibilities:

• Make inquiries on customer payment status
• Reconcile customer accounts
• Track account details for non-payments, delayed payments or other irregularities
• Resolve customer discrepancies
• Adhere to company credit and collection standards and policies
• Review orders for invoicing
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Other Responsibilities:

• Run credit reports
• Validate order-related information
• Gather, scan, fax, and match documents
• Prepare invoices for mailing
• File papers

• Knowledge of accounts receivable
• Knowledge of general accounting procedures
• Ability to organize and prioritize
• Attention to detail and accuracy
• Excellent IT user skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment, as well as independently
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

• 2-3 years accounts receivable or credit & collections experience
• Bachelor's degree and 2-3 years’ experience of related experience

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets