Salesforce Administrator
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About the Role
We are seeking a Salesforce Administrator to support, optimize, and enhance our Salesforce platform. This role focuses on ensuring the smooth operation of our Salesforce instance by managing configurations, implementing functionality improvements, and troubleshooting issues. The ideal candidate will have a strong technical background in Salesforce administration and a passion for delivering scalable and effective solutions to meet business needs.
As a key partner to cross-functional teams, you’ll collaborate with stakeholders to design and implement Salesforce configurations, ensuring alignment with business processes and objectives. This role is an excellent opportunity for someone who thrives in a hands-on, technical environment while contributing to the ongoing evolution of our Salesforce ecosystem.
Key Responsibilities
- Salesforce Administration:
- Configure and manage Salesforce, including user roles, profiles, permissions, sharing rules, workflows, and approval processes
- Monitor and ensure system performance, scalability, and reliability
- Manage platform updates and releases, staying current with new Salesforce features and functionality
- System Enhancements & Functionality:
- Partner with business stakeholders to understand requirements and translate them into system configurations
- Implement customizations using declarative tools (e.g., Flows, Process Builder, Validation Rules)
- Build and maintain custom reports, dashboards, and other Salesforce analytics tools to meet business needs
- Platform Maintenance & Troubleshooting:
- Monitor and maintain data integrity, performing regular audits and cleanups
- Troubleshoot and resolve technical issues, minimizing disruption to business operations
- Ensure compliance with security best practices and governance policies
- Documentation & Collaboration:
- Create and maintain detailed documentation for configurations, processes, and workflows
- Provide training and support to end-users, ensuring adoption of Salesforce best practices
- Collaborate with cross-functional teams to identify opportunities for platform optimization
- Leverages generative AI and automation tools to enhance business processes, analyze trends, support decision-making, and improve employee or customer experiences
Base salary range: For this role, based in Bulgaria, the base salary range is €57500-62500 per year, set using objective, gender-neutral job evaluation criteria applied to all employees performing this role or work of equal value.
Determining your actual pay: Your base salary within this range will be based on objective, gender-neutral factors — work location, skills, qualifications, experience, and education/training. It will not be reduced based on prior salary or negotiating position, nor will it fall below the range or below what colleagues in equal work receive.
Scope: This range covers base salary only, not bonuses, benefits, or other remuneration (as applicable).
Your rights: Tungsten Automation does not ask about current or past pay, and you need not disclose it. This notice does not limit your right to negotiate or your entitlement to equal pay for equal work or work of equal value.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Experience
Required
- 3+ years of experience in Salesforce administration or a related role
- Hands-on experience with Salesforce declarative tools (e.g., flows, validation rules)
- Ability to understand business processes and translate them into system configurations
- Demonstrated ability to partner with cross-functional teams to deliver solutions and support business processes
- Strong understanding of the Salesforce platform, including security, sharing, and governance best practices
- Effective communication skills with a focus on collaboration and stakeholder engagement
- Salesforce Administrator Certification or progress toward certification
- Experience using AI tools to analyze data, design workflows, optimize processes, or support strategic initiatives; ability to evaluate AI outputs for accuracy and bias
- Ability to design prompts and workflows for AI tools
- Experience testing, validating, and refining AI-generated outputs
- Understanding of responsible AI use, ethics, and data governance
- Ability to leverage AI to ideate, develop, and scale to the needs of their department
Preferred
- Experience with Salesforce integrations, APIs, or middleware solutions
- Familiarity with advanced Salesforce features such as Communities, CPQ, or Experience Cloud
- Knowledge of data management best practices, including deduplication and data integrity strategies
- Experience working in enterprise-level environments with complex Salesforce configurations
Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets
This position is located at Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia. View the Google Map in full screen.