Supplier Relationship Manager

Job Purpose

As the Supplier Relationship Manager, you will deliver global B2B Supplier Enrollment initiatives across various communication channels for our global clients. This will include the co-ordination of Supplier Enrollment preparation, execution and measurement, and will involve direct communication with the clients who own the Supplier Enrollment. You will be part of a global team and will work in a fast-paced role managing multiple Supplier Enrollments and clients.

Key Responsibilities

· Manage the client relationships and their internal stakeholders, taking ownership of the Supplier Enrollment strategy and delivery across integrated online and offline channels

· Co-ordinate and brief all business areas critical to the Supplier Enrollment success and work collaboratively with internal teams to plan, analyze and segment the Supplier Enrollment data

· Maintain accurate internal reporting of all Supplier Enrollments

· Report on the Supplier Enrollment performance and share best practice with all relevant stakeholders

· Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

· Contribute to evolving the Supplier Enrollment process and best practice

· Attend client meetings (online or face-to-face) and present the Supplier Enrollment process

Qualifications

· Bachelor’s degree or equivalent in related field.

· 2+ years’ experience of B2B multi-channel email campaign planning and deployment

· Understanding of direct marketing and data management (segmentation, optimization and analysis)

· Knowledge of marketing automation software to deliver email marketing Supplier Enrollments

· Proficiency using a CRM system

· A good understanding of segmentation and data interpretation

· Strong interpersonal skills and management of stakeholders both internally and externally

· Strong presentation skills

· Client-facing role (preferable)

· Excellent written and oral English language skills

· A proven ability to work under tight deadlines and provide results to multiple stakeholders, whilst managing stakeholders across a range of roles and levels

· Skills in prompting AI systems and assessing output quality

· Ability to leverage AI to ideate, develop and scale to the needs of the department

· A self-starter, results driven, independent thinker, pragmatic with a high level of initiative, motivated to succeed with an ability to multi-task in a fast-paced environment

· Confident dealing with senior management internally and in a client facing role suppler

· Strong creative development and analytical skills

· Confident in own ability to identify, propose and develop internal changes necessary to maintain Supplier Enrollment efficiencies

· Exhibit and communicate cultural sensitivity within written and spoken communications

· Team player, can work effectively with all internal and client stakeholders

Kofax, Inc. is an Equal Opportunity Employer M/F/Disability/Vet