Credit & Collections Specialist

Job Purpose:

 Communicate with customers via telephone and/or email to monitor the collection of funds owed to Tungsten Automation Corporation.

Key Responsibilities:

• Make inquiries on customer payment status
• Reconcile customer accounts
• Track account details for non-payments, delayed payments or other irregularities
• Resolve customer discrepancies
• Adhere to company credit and collection standards and policies
• Review orders for invoicing
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Other Responsibilities:

• Run credit reports
• Validate order-related information
• Gather, scan, fax, and match documents
• Prepare invoices for mailing
• File papers

Key Performance Indicators:

• Obtaining scheduled payment dates, prompt reconciliation of accounts, and participation in stimulating the prompt payment of invoices are key performance indicators. 

• Knowledge of accounts receivable
• Knowledge of general accounting procedures
• 2-3 years accounts receivable or credit & collections experience
• Spanish a plus
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop, and scale to the need of the department

• Ability to organize and prioritize
• Attention to detail and accuracy
• Excellent IT user skills
• Excellent customer service skills
• Excellent communication and interpersonal skills Ability to work effectively in a team environment, as well as independently
• Bachelor's degree and 2-3 years experience or 6+ years of related experience

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.