System Engineer - Remote EMEA Timezone

The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

Key Responsibilities:

• System Monitoring / Production support: Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.
• Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
• Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
• Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
• Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
• Customer Support: Response to server alert and handle tickets in JIRA
• Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

• Information Technology-related qualification or equivalent work experience.
• Experience with Linux server (Basic)
• Experience with SQL Database
• Experience of working with IT Service Management procedures such as ITIL incident, problem, and request management
• Strong analytical and problem-solving skills 
• Knowledge of scripting languages such as Python, Bash, Shell or Powershell 
• Experience in using Monitoring tools such as New Relic and Logz.io 
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop, and scale to the needs of their department

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.