Professional Services Project Manager

The Project Manager serves as the primary client liaison on projects and establishes the project plan, project priority, and directs the efforts of personnel involved with all aspects of the project. Their overall goal is twofold: satisfying the customer’s objectives for the project and completing the project on schedule and within budget.

Key Responsibilities

·        Thoroughly understanding the customer’s business and technical needs

·        Developing detailed business requirements to be used within a formal statement of work document Managing overall project deliverables and objectives

·        Acting as primary interface to client business units during all phases of the project

·        Maintain accurate data in the company’s project management toolset

·        Provide consistent and timely internal and external project communications

·        Manage project risks proactively as well as the occurrence of issues

·        Update resource scheduling weekly in order to produce accurate revenue forecasts

·        Update the Fixed Price percentage completion data to accurately reflect current and forecasted revenues as required by Leadership

·        Create, maintain, and store required project documentation in the company’s project repository

·        Promote Tungsten Automation Corporation’s implementation method, project management best practices and company policies

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

• Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
• Multiple language skills are a plus (E.g., French, German, Dutch, etc.)
•  Consultative communications style, effective listener
•  Work collaboratively with team members, understand team objectives and help team meet these objectives
• Understand customer’s goals and objectives
• Adhere to established work schedule and plans
• Demonstrate attention to detail
• Demonstrate strong listening skills, asking questions to clarify for understanding
• The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
•  Strong technical, analytical, and problem solving/troubleshooting skills
• Understanding of software development, architecture and customization
• Familiarity with Enterprise Application Services
• SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning
• Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages
• Ability to understand the functional design and technical project requirements
• Working knowledge of one of the following domain: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP
• Escalate support issues with appropriate internal resources when necessary
• Transfer/share technical knowledge to others team members
• Accurately and professionally document all work
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
• Ability to work alternative shift and client hours when necessary
• Ability to travel to customer project locations as needed
• Skills in prompting AI systems and assessing output quality
•  Ability to leverage AI to ideate, develop and scale to the needs of the department

Skills and Knowledge Required

·        Qualified applicants should have a bachelor’s degree in computer science or equivalent and 5+ years of project management experience.

·        Must be able to manage multiple projects simultaneously, have solid project and time-management skills with outstanding verbal and written communications abilities.

·        Proficiency in Microsoft Office products (Excel, Word, and PowerPoint) 

·        Experience in the document management industry is a must.

·        Familiarity with our Tungsten Automation Corporation Capture product and PMI certification are a plus.

·        We are looking for a results-oriented self-starter with the ability to effectively deliver projects with minimal management oversight

Preferred Skills

·        Experience leveraging AI-driven tools to optimize project delivery, enhance decision-making, automate workflows, and ensure ethical, data-governed implementation across enterprise environments. 

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets