Supplier Sales Executive - French speaking

The role of Supplier Sales Executive is a telesales position within a multilingual ‘Managed Sales’ team, requiring the Enrollment Specialist to speak with supplier clients with a plan to enroll them onto one of the two Tungsten services at the request of their buyer customer (end client)

Each individual is expected to carefully manage a sales portfolio (containing 100-300 suppliers) in line with strict quality guidelines. This includes regular interaction and detailed account notes within the CRM. This role is remote based in Portugal and requires strong English and French language skills.

Key Responsibilities

•       Contact each new supplier lead must be contacted within 2-8 working days.
• Provide professional advice on which service to register for
• Professionally represent Tungsten, as well as the outstanding buyers (end clients) we represent and enroll on behalf of, with strong verbal and written communication skills
• Determine the correct supplier contact / decision maker
• Handle objections
• Upsell additional / higher value services
• Provide notes following each interaction (these notes will be visible to Tungsten leadership and the end client)
• Update the CRM with gathered notes and account/contact details
• Ensure suppliers “go live” on the network post registration
• To have high quality conversations with customers and identify a viable solution to suit the customer’s needs.
• To be responsible for the attendance of training and ensure a solid working knowledge of the campaigns’ products and procedures.
• Be able to build & manage pipeline effectively that should translate in achieving sales targets
• To update and maintain customer records and ensure accuracy.
• To use soft skills as defined in the competencies when responding to customers.
• To respond in an effective and timely manner to reasonable requests from the line manager when asked to do so.
• Provide feedback to the management team on customer requirements.
• To be responsible for the achievement of meeting set targets as required by the campaign. 
• To comply with the quality guidelines as stated in the QA brief when responding to customers.
• To adhere to the principles of TCF (Treating Customer Fairly) at all times when responding to customers.
• To use positive and professional language when speaking to colleagues and customers.
• To work within the team and add value by offering ideas or thoughts to improve service.
• To adhere to all compliance and business regulations when dealing with allocated tasks.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

•        Experience in telesales, previous B2B Sales experience   
• Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
• Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
• Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
• Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritize activities where necessary
• Communicates with credibility                                                          
• Ability to empathize                                                                                                                      
• Negotiating & Influencing                                                                                
• Experience & Job Knowledge                                                                                                      
• PC / MS office literacy                                                                                       
• Resilience and Determination                                                                         
• Delivers High Quality Results                                 
• Able to work under pressure                                 
• Able to understand challenges and provide solutions                         
•        Team player with a good attitude                                 

 Tungsten Automation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets