Cloud Implementation Specialist

Tracking Code

E25-241

Job Location

Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia,

Job Level

Mid Career

Position Type

Full-Time/Regular

To implement Suppliers opting for the Integrated solution at target levels for the TN Services – e-invoicing; PO; etc. and provide quick and great user experience.

Ad hoc projects

Responsibility

Achieve TN Supplier enrolment targets in terms of volume and speed, set on a monthly basis and reviewed quarterly
Maintain latest supplier-status information on the company database (OBI) once every 5 business days
Report as required on the Supplier pipeline producing realistic time & volume forecasts
Ensure client end users are properly trained in areas of the application and handle all incoming Customer e-mail/ telephone implementation enquiries and requests in a timely (24 to 48 hours) and professional manner
Involvement in delivery of strategic, high-volume client or partnership projects
To handle all incoming Customer e-mail/ telephone implementation enquiries and requests in a timely and professional manner.
Managing outstanding issues and keeping clients informed
In special cases respond & resolve client support requests, received by phone & email. (Will be agreed in advance with the Support Manager)
Ensure high levels of customer satisfaction
Manage the SLA for Supplier enrolment target per new and multi-buyer set up
Manage response/resolution within agreed SLA, depending on the set up or process applied
Complete daily administrative routines

Required Skills

PERSONALITY & ATTRIBUTES:

Ability to work on own initiative and within a team
Excellent communication skills (both written and oral)
Influencing skills
Ability to articulate technical data requirements over the phone and by email
Logical and methodical approach to achieving tasks and objectives
Multi-tasking capabilities
Innovative approach to work
Understanding of clients issues with data submission
Good telephone manner
Problem Solving
Analytical
Customer Focused
Positive and Energetic
Ability to handle pressure
Resilient
Self Starter

LANGUAGES:

Fluency in English.
Desirable is one of the listed: Dutch, German, Spanish, Italian, French

Required Experience

Minimum Qualifications:

College degree or equivalent experience
Excellent presentation and both written and verbal communication skills in English and job specific language
The ability to create and maintain project documentation including requirements, timelines, schedules and tasks, risk assessment, status reports and general project communications.
The ability to manage multiple issues and customer simultaneously.
Some experience in call/ support center in or service industry

Preferred Qualifications

Strong technical skills, analytical skills and excellent problem solving skills
The ability to prioritize, manage multiple tasks and conflicts
Comfortable with using MS Office Applications suite
Good command of English language (written and oral)
Ability to communicate with people and solving customer queries over phone or Internet
General understanding of internet services such as email, FTP etc.
Knowledge of invoicing/accounting packages
Data transfer protocols

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

This position is located at Business Centre "Labirint" 5th Floor Liulin 10 District, Sofia, Sofia. View the Google Map in full screen.

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