Software Engineer - ESET

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers. 

About the role:

We are looking for a motivated Engineer to join our Emergency Support Engineering Team. This role involves providing critical technical support during high-priority incidents, ensuring rapid problem resolution, and maintaining system stability in complex enterprise environments.

ESET Engineers performs some of the following work and be involved in other aspects, as assigned:

• Render exceptional 3-tier phone/email support for efficient resolution of technology and functional problems across all products.
• Take ownership of user problems and be proactive when dealing with critical user issues.
• Follow established set of processes while handling support requests.
• Identify and learn more about the products used/supported by the organization.
• Research, diagnose, troubleshoot and identify solutions to resolve critical customer issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

• Experience in Customer Support with an enterprise software organization.
• Experience with Microsoft and Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
• Hands-on experience in managing web servers
• Database (SQL Server, MySQL, Oracle) operational knowledge.
• knowledge of at least one programming languages (C#, C++, Java).
• Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Excellent spoken and written English.
• Fast learner who can pick up new technologies.
• Capable of working with a cross-functional team to solve business and technical problems.
• Ability to make complex technical matters easy-to-comprehend for non-technical persons.
• Highly driven individual with an execution focus and a strong sense of urgency.
• High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.

• Utilizes AI-enabled tools (e.g., chatbots, document automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.

• Bachelors Degree in a related discipline is strongly preferred
• Typically has 2 or more years’ relevant technical experience

• Skills in prompting AI systems and assessing output quality.

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  Ability to leverage AI to ideate, develop, and scale to the needs of their department.

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V