Credit & Collections Specialist

Job Purpose

The Credit & Collections Specialist is responsible for managing customer credit risk and ensuring the timely collection of outstanding receivables. This role involves direct communication with customers, account reconciliation, and resolution of payment issues, while maintaining compliance with internal credit policies. Strong analytical skills, attention to detail, and the ability to work collaboratively under pressure are essential to success in this role.

Key Responsibilities

• Proactively contact customers via phone and email to follow up on overdue invoices and secure timely payments.
• Monitor customer accounts to identify payment delays, irregularities, and potential credit risks.
• Investigate and resolve payment discrepancies and disputes in collaboration with internal teams (Sales, Billing, Customer Service).
• Reconcile customer accounts and ensure accurate application of payments, credit notes, and adjustments.
• Review and validate sales orders for invoicing accuracy and compliance with credit terms.
• Enforce company credit and collection policies, escalating high-risk accounts as needed.

Additional Responsibilities

• Conduct credit assessments and analyze credit reports to evaluate customer creditworthiness.
• Maintain accurate records of collection activities and customer communications in ERP/CRM systems.
• Prepare and distribute account statements.
• Support month-end closing by providing aging reports and account status updates.
• Assist with internal and external audits by providing documentation and reconciliations.

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO)
• Timely collection of receivables
• Resolution rate of customer disputes
• Accuracy and timeliness of account reconciliations
• Compliance with credit and collection policies
• Customer satisfaction in payment-related interactions

Preferred Skills & Qualifications

• Proven experience in credit and collections or accounts receivable, preferred
• Strong communication and negotiation skills
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, and data analysis tools
• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Additional languages besides English are a plus
• Excellent organizational skills and attention to detail
• Strong interpersonal skills with the ability to work effectively in a team environment
• Ability to remain calm and focused under pressure while managing multiple priorities

Tungsten Automation Corporation an Equal Opportunity Employer 

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.