Cloud System Engineer

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based
systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will
have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability
and performance for customers.

KEY RESPONSIBILITIES

Cloud Infrastructure & Support:

• Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
• Monitor cloud services (AWS/Azure) for performance, security, and cost optimization
• Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
• Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
• Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization:

• Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
• Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
• Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance:

• Work with DevOps, Security, and IT teams to ensure Cloud best practices
• Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
• Participate in on-call rotation with on-call allowances

Must-Have:

• 1-3 years of experience in cloud support, systems engineering, or DevOps
• Hands-on with AWS/Azure (Certification is a big plus)
• Proficient in scripting (PowerShell/Python/Bash) for automation
• Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes
• Basic knowledge of Linux/Windows servers, networking (TCP/IP, VPN, Firewalls)
• Experience with SQL/NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB)
• Strong analytical& problem-solving skills

Nice-to-Have:

• Familiarity with containerization (Docker, Kubernetes)
• Understanding of CI/CD pipelines (Jenkins, GitHub Actions)

PERSONALITY & WORK ETHIC

• Self-motivated – Can work independently with minimal supervision
• Adaptable – Comfortable in a fast-paced, evolving cloud environment
• Customer-focused – Strong commitment to SLA adherence & user satisfaction
• Team player – Collaborates well with global IT/DevOps teams