Client Specialist - East Coast

The Client Specialist builds strong relationships with our mid-tier clients. You'll be their main contact, understand what they need, and help them get the most value from our services. You'll check in with clients regularly, spot chances to solve their problems, and find ways to grow these accounts. Your work will directly help us reach our growth goals. 

The Client Specialist is responsible for managing and growing relationships with existing clients. 

The Client Specialist will serve as the main point of contact for existing clients, ensuring excellent levels of client satisfaction and being the primary point of escalation to resolve client relationship matters. 

The Client Specialist will also be responsible for identifying opportunities to expand business with existing clients and renewals of existing contracts.

The Client Specialist will be responsible for administration of the clients including financials, contract administration and operational success.

Key Responsibilities:
•    Collaborating with Client Success Team to communicate when existing clients may require extra attention. 
•    Build and maintain strong relationships with a portfolio of mid-tier clients, ensuring their needs are met and exceeded. 
•    Proactively engage with clients to identify opportunities for growth and upselling, contributing to revenue targets.
•    Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
•    Collaborate with internal teams to ensure seamless delivery of products and services to clients.
•    Analyze client data to identify trends, improve satisfaction, and build strategies for long-term retention.
•    Deliver regular meetings and updates to review performance through to clients, offering insights, reports and recommendations to maximize value.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

•    Excellent relationship and interpersonal skills are required
•    Able to work as an individual and within a team
•    Self sufficiency 
•    Direct and honest, respectful of others
•    Excellent time management and dispute management skills
•    Positive attitude
•    Able to gather, analyze and document information such as customer feedback, superb at creating practical, commercially viable and effective solutions
•    Collaborative mindset
•    Customer focus
•    Flexible and Adaptable
•    Results Driven

•    Qualified candidate should possess 5+ years of experience working with and/or managing B2B accounts 
•    Previous experience in customer service, account management, or a client-facing role.
•    Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
•    Goal-oriented mindset with a passion for delivering results and driving client satisfaction
•    Excellent organizational skills and the ability to manage multiple priorities effectively.
•    Proficiency in Microsoft Office Suite and familiarity with CRM systems (preferred but not essential).
•    A proactive attitude, with a willingness to learn and grow within the role.
•    Have the ability to maintain a high level of client service and responsiveness, with extreme attention to detail even when under pressure.
•    Experience in a SAAS, Tech, Telecoms or similar environment. International account experience would be a plus. 

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

The base salary range for this role, across the US, is $57,908 - $79,107.  Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.