Sr. Engineer Software - ESET

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers.  The position of Sr. Software Engineer requires that appointees are capable of making independent technical decisions on assigned work.

Sr. Software ESET engineer should be capable of independently performing most, if not all, of the following tasks:

• Render exceptional 3-tier phone/email support for efficient resolution of technology and functional problems across all products.
• Take ownership of user problems and be proactive when dealing with critical user issues.
• Follow established set of processes while handling support requests.
• Identify and learn more about the products used/supported by the organization.
• Research, diagnose, troubleshoot and identify solutions to resolve critical customer issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

• Experience with Microsoft and Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
• Hands-on experience in managing web servers (
• Database (SQL Server, MySQL, Oracle) operational knowledge.
• knowledge of at least one programming languages (C#, C++, Java).
• Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Excellent spoken and written English.
• Fast learner who can pick up new technologies.
• Capable of working with a cross-functional team to solve business and technical problems.
• Ability to make complex technical matters easy-to-comprehend for non-technical persons.
• Highly driven individual with an execution focus and a strong sense of urgency.
• High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.

Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.

• Bachelors Degree in a related discipline is strongly preferred
• Typically has 5-7 years’ relevant technical experience
• Has a minimum of 1 or more years’ previous experience with similar product lines or subject areas as Tungsten Automation
• Experience in Customer Support with an enterprise software organization will be a plus.
• Must demonstrate the ability to work independently on larger or more complex departmental assignments

Tungsten Automation is an Equal Opportunity Employer M/F/D/V