Technical Support Engineer

Job Description :

To amplify our Technical Support Team in EMEA we are looking for you as:

Technical Support Engineer

· Do you enjoy solving the most complex challenges as part of a team?

· Do you have an analytical and technical understanding?

· Are you excited when a product is used in a wide variety of IT systems?

Then keep on reading about this exciting position at Tungsten Automation!

Your tasks:

1. Analyze and resolve technical customer queries via email, phone, remote access, or other support

channels

2. Collaborate with the Product Development team as well as the Consulting Services team to deliver

complete and comprehensive solutions to software and process enhancements

3. Communicate technical issues to various departments within Kofax, such as Product Management,

Software Development, Sales, and Quality Assurance

4. Forwarding customer issues to the Sr. Support Engineer or R&D as required with a detailed description of the issues and guidance on how to analyze the problem

5. Recreating customer environments to determine root causes of errors

6. Testing of updates, upgrades, and hot fixes

7. Maintenance and expansion of our knowledge database

8. Participation in regular support team meetings

9. Mentoring and advising Associate Technical Support Engineers as well as other Technical Support

Engineers

What makes you stand out:

- Computer science or equivalent degree/qualification

- 3 years experience in Customer Technical Support

- Experience with network diagnostic tools such as Wireshark, Fiddler, Process Monitor and Windows Event Viewer

- Very good written and spoken English, other languages are an advantage (German, French, Spanish…)

- Strong service mentality, client orientation, and solution-oriented way of thinking

- Excellent communication and interpersonal skills

- Quick comprehension, flexibility, and ability to work under pressure

You will impress us if you:

- Have experience in developing, improving, and supporting application systems

-Understanding of one or more of the following technologies: VMWare, Microsoft IIS, Robotic Process Automation (ROA), SQL, Oracle, Windows Server Operating Systems, Load balancing and Business Process Management (BPM)

- Know about network troubleshooting

What you’ll receive:

- Young and vibrant team environment

- Amazing team building events

- Great career growth and development opportunities

- Ongoing mentoring and upskilling to support your development

- Hybrid type of work

- Modern office space with free coffee and hot beverages

- Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation.

Why you should join us:

The first steps with us include an appropriate induction phase and extensive on-the-job coaching.

We are therefore looking for an Intern Technical Support Engineer who is not afraid to take on responsibility and get things done and who has the necessary eye for detail.

A good salary package and the other general conditions in our dynamic company will keep your smile.

Furthermore, you have the option of further national and international development - so come and join

us and become a part of our Tungsten Automation Family!