Professional Services Engagement Manager - Dutch Speaker

✨ Professional Services Engagement Manager – Join Our Team at Tungsten Automation!✨
📍 Location: Nijmegen, Netherlands (Hybrid, 2-3 days a week in the office)
🌍 Languages: Dutch and English required

Shape the Future of Automation in a Thriving Global Company!

Are you an experienced engagement manager who thrives on client interaction, project ownership, and managing multiple engagements? Tungsten Automation, a leader in innovative automation solutions, is looking for a Dutch speaking Professional Services Engagement Manager to join our team in Nijmegen, the Netherlands. This role is ideal for someone with a customer-centric mindset, strong organizational skills, and a desire to exceed client expectations.

Lead Key Engagements in a Growing Industry

At Tungsten Automation, we empower businesses through automation solutions. As our Professional Services Engagement Manager, you will be the primary client liaison on consulting engagements, manage project delivery from contract through to invoicing, and work closely with our clients to ensure successful, on-time, and within-budget project outcomes.

Why Tungsten Automation Is Your Next Career Move

Joining Tungsten Automation means being part of a global team with shared values of innovation, collaboration, and a commitment to customer success. With us, you’ll have the chance to:

• Make a Direct Impact – Manage projects from start to finish, driving customer satisfaction and efficiency.
• Develop Professionally – Benefit from a company that invests in training, mentorship, and your long-term growth.
• Enjoy a Collaborative and Inclusive Workplace – Work with a supportive team that values diverse perspectives.
• Maintain Work-Life Balance – With a hybrid model, enjoy flexibility alongside meaningful in-person collaboration.

What You’ll Do in This Role

• Serve as the primary client liaison, handling all aspects of consulting engagements
• Triage and manage service requests, create Statements of Work (SOW), secure necessary approvals, and obtain signed Purchase Orders
• Coordinate resource scheduling, manage scope, schedule, and budget
• Approve timesheets, trigger invoicing, and oversee project closure
• Liaise closely with Legal Counsel on contracts and ensure all client requirements are met with accuracy, efficiency, and a positive attitude

What We’re Looking For

• Experience: 3+ years in a Customer Success or similar role, with 5+ years in Professional Services or Presales
• Technical Knowledge: Familiarity with SaaS/Enterprise Software Solutions and/or financial or intelligent automation
• Languages: Fluent Dutch and business-level English
• Skills: Strong communication, organizational skills, and ability to build credibility quickly at the executive level