Supplier Enrolment Specialist - French speaking

OVERVIEW:

An exciting opportunity to work within the Managed Sales Team – providing multi-channel (phone/email/letter) and multilingual (English & French) enrolment services on behalf of Tungsten Automation and the blue-chip buying organisations that use Tungsten Automation’s Invoice Automation services.  Tungsten Automation handles communications from Buyers to their suppliers regarding their enrolment to Tungsten Network, updating customer details (address, payment methods, etc..), handling initial queries and general policy or customer enquiries. 

The Supplier Enrolment Specialist will be required to interpret the business needs and form a consultative sell and then apply the solution, manage a contact strategy, and manage/extend their own pipeline in order to achieve set targets.

Key Responsibilities

• Contact each new supplier lead within 2-8 working days
• Provide professional advice on which service to register for
• Professionally represent Tungsten Automation, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills
• Determine the correct supplier contact / decision maker
• Handle objections
• Upsell additional / higher value services
• Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client)
• Update the CRM with gathered notes and account/contact details
• Ensure suppliers “go live” on the network post registration

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Skills and Knowledge Required

• To have high quality conversations with customers and identify a viable solution to suit the customer’s needs
• To be responsible for the attendance of training and ensure a solid working knowledge of the campaigns’ products and procedures
• Be able to build & manage pipeline effectively that should translate in achieving sales targets
• To update and maintain customer records and ensure accuracy
• To use soft skills as defined in the competencies when responding to customers
• To respond in an effective and timely manner to reasonable requests from the line manager when asked to do so
• Provide feedback to the management team on customer requirements
• To be responsible for the achievement of meeting set targets as required by the campaign
• To comply with the quality guidelines as stated in the QA brief when responding to customers
• To adhere to the principles of TCF (Treating Customer Fairly) at all times when responding to customers
• To use positive and professional language when speaking to colleagues and customers
• To work within the team and add value by offering ideas or thoughts to improve service
• To adhere to all compliance and business regulations when dealing with allocated tasks

Qualifications

• Experience in telesales
• Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
• Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
• Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
• Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritise activities where necessary
• Fluent in English and French