Instructor

Job Purpose:

Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, "best practices" business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the world’s leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises.

The Instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed.  This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.

Key Responsibilities:

Teaching Performance

• Teach a course load appropriate to their field or discipline.
• Deliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locations
• Plan and organize instruction in ways that maximize student learning. Modify, where appropriate, instructional methods and strategies to meet diverse students’ needs.
• Employ appropriate teaching and learning strategies to communicate subject matter to students.
• Update functional and technical training materials (e.g. presentations, exercises, computer-based training, job aids, and process flows) for specific training deliveries based on existing  “best practice” training templates
• Partner with Professional Services Consultants to develop functional end-user training plans for customer implementation projects following the Tungsten Automation Education Services methodology.
• Assume ownership for the success of customer training projects, interacting with customers as needed to confirm training requirements, event logistics and follow-up.

Courseware Development

• Contribute to the selection and development of instructional materials by course objectives.
• Employ available instructional technology, i.e. the classroom, Internet, interactive technology, video and desktop environments, and remote student applications when appropriate.

Technical Administration and Support

• Assist with the maintenance of Education Services' internal environments
• Assist with the maintenance of Education Services IT equipment including scanners and training classroom desktops

Other Responsibilities:

• Assist with internal training initiatives and ongoing improvement of the Tungsten Automation Education Services department
• Provide feedback to Engineering on product features as appropriate

Interfaces:

• Consulting Services, Engineering, and Technical Support

Key Performance Indicators:

Evaluation of Student Learning

• Establish and follow meaningful learning objectives.
• Develop and explain methods that fairly measure student progress toward course objectives.
• Demonstrate sensitivity to student needs and circumstances.
• Client feedback about the learning experience is positive

Professional

• Work is completed according to the schedule
• Work meets the quality standards of the Education Services team

Mastery of Subject

• Ability to learn software applications and develop training content using Microsoft PowerPoint and other standard content development tools within an agreed schedule
• Ability to work with databases for learning applications and write lab instruction documents for implementation of the software
• Become the team expert in specific software assigned for course content development and class delivery

Instructor Skills

• Familiar and competent with adult learning theories
• Familiar and competent with audience engagement techniques for all types of audiences
• Familiar with standard training methodologies and deliverables in the software industry
• Demonstrated ability to learn and use technology to enhance teaching and the educational experience when appropriate
• Strong presentation, training and group facilitation skills.
• Demonstrated ability to remain current in their subject matter through professional development, through involvement in professional organizations, and attending professional meetings, conference or workshops.

General Professional Skills

• Excellent written verbal communication skills
• Language skills: 
  o fluent in English is required
  o speaking additional languages (German, French, Italian, Spanish, Portuguese, …) is preferred
• Ability to adapt communication to the technical level of the audience
• Highly organized and self-motivated
• Ability to manage the needs of multiple clients/projects and work in a fast-paced environment 
• Demonstrated ability to work independently with minimal supervision and great team-spirit
• Demonstrated aptitude for learning and working with new software applications and technologies
• Proficiency in multiple areas of IT, including navigating server and cloud-based systems, Azure, AWS, databases, scripting, and programming languages
• Proficiency in recording videos and presenting technical topics to a global audience via webinars, remote meetings, and in-person events
• Analytical and structured approach to problems
• Awareness of cultural differences
• Good courseware development and technical writing skills
• Flexibility (priorities change frequently in a small team)

• BA/BS or equivalent
• 3-5 years of experience delivering IT-based functional and technical training programs to adult learners
• Willingness to travel up to 25%

Tungsten Automation is an Equal Opportunity Employer, M/F/D/V