Professional Services Solutions Architect

As a member of the Professional Services team, the Solution Architect is responsible for the integrity of the architecture, functional solution design, and technical development and is ultimately responsible for the delivery of high-quality solutions to our customers. The Solution Architect is also responsible for mentoring consultants and as a resource for other Solution Architects coming up-to-speed on the Tungsten Automation Corporation suite of products and the implementation process.

As a member of the Solution Architecture group, the Solution Architect needs to be able to notice trends across customer implementations to then help improve the implementation process by creating re-usable assets and refining the implementation processes.

Solution Architects are also responsible for working across the global Tungsten Automation Professional Services & Technical Support organizations. 

Key Responsibilities

·         Responsible for the integrity of the solution design, development and quality of assigned projects meeting the business needs of the client and Tungsten Automation Corporation implementation standards

·         Own resolution of technical and product issues on assigned projects from initial point of engagement through go-live of the solution

·         Ensure best practices and consistent delivery approaches are utilized on assigned projects

·         Provide input to Project Managers on project planning and estimating efforts for each assigned project

·         Drive to structure work and produce deliverables that align with the scope and budget of projects

·         Structuring and driving design reviews

·         Ensure all projects utilize development standards

·         Participate in the development of solutions conceived, driven and owned by Professional Services

·         Create high quality solution design and design documentation

·         Present, articulate and defend the design orally, visually and in writing to clients

·         Translate client requirements (sometimes creatively) into the current available product and determine where gaps may exist

·         Manage client expectations related to the design to reach successful client sign-off

·         Conduct code reviews where appropriate

·         Provide oversight to Consultants to ensure all project work is consistent with the solution design and Tungsten Automation Corporation implementation standards

·         Provide guidance and mentorship to all levels of Consultants and Solution Architects in technical and product knowledge

·         Effectively manage time across multiple concurrent projects

·         Participate in identifying and creating re-usable assets to improve efficiency and consistency of delivery across projects.

·         Provide input to Project Managers for project planning and estimating efforts on project based on varying project resource skills

·         Communicate the risks and benefits of design/architectural options to an audience with diverse technical backgrounds

·         Assist in business development efforts in terms of solution definition scope and estimation efforts, where appropriate

•         10+ years of solution development experience
•       Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base     
•       Multiple language skills are a plus (E.g., French, German, Dutch, etc.)  
•       Able to effectively communicate and guide clients to desired outcomes
•       Ability to lead senior Consultants and junior Consultants
•        Ability to work in a communication-rich team environment
•        Understanding of the overall project plan and specific scope of projects
•        Ability to see the big picture when making decisions and able to estimate effort for implementation tasks
•        Strong technical implementation skills
•        Able to assist in business development activities including supporting definition of scope and estimation
•         Solid documentation skills
•         Proven track record of delivering projects on time and within budget
•         Ability to travel to customer project locations as needed

• Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization.  Masters Degree is a plus
• Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective
• Experience designing solutions leveraging Tungsten Automation Corporation or equivalent products
• 3-5 years experience successfully implementing Tungsten Automation Corporation or equivalent products
• 3-5 years experience in solution architect role
• Demonstrated knowledge of key architectural components (e.g., cloud, data base, network, integrations, etc.)
• Experience with defining scope and estimation of proposed work
• Demonstrated ability to identify and create reusable assets
• Ability to lead a client and project team through a functional and technical design process
• Able to accurately estimate tasks and activities within the project for themselves and others
• Has shown proficiency in clearly and accurately communicating the current functionality of the products in the specified Solution Area to clients and project team
• Has shown to effectively fit the client requirements into the available product configurations with the least amount of client-specific customization possible
• Has proven to be able to work effectively at all levels of the Professional Services group and across departments such as Technical Support, Product Development, etc.
• Able to effectively mentor junior resources