KPS Global, LLC is seeking a dedicated Field Service Tech to join our Aftermarket Services department. As the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket, and warehouse club markets, KPS Global has been setting the industry standard for over 75 years. We also manufacture custom enclosures for controlled environments serving the scientific and industrial markets, working with customers to develop tailored cold storage solutions across a wide range of industries.

As a Field Service Tech, you will play a crucial role in our company's commitment to excellent customer service by providing technical service and warranty repair assistance for walk-in coolers and freezers. This full-time, regular position offers an opportunity to be part of a growing company with a modern culture that values creativity, innovation, and hard work.

KPS Global is headquartered in Fort Worth, Texas, with five manufacturing locations across the United States in Fort Worth, TX; Piney Flats, TN; Conyers, GA; San Dimas, CA; and Goodyear, AZ. We are currently expanding our team to support our growing customer base, with particular needs in Indiana, along the east coast, and in Arizona and Nevada.

In this role, you will be responsible for performing and assisting with warranty repair services for walk-in coolers and freezers, which includes troubleshooting issues, identifying necessary repairs, and implementing solutions efficiently. You will serve as the face of KPS Global in the field, communicating directly with customers, addressing their concerns, and ensuring their satisfaction with our products and services.

Your responsibilities will include responding to emergency customer calls, which requires a high level of technical knowledge and problem-solving skills to address urgent issues promptly. Safety is a top priority at KPS Global, and you will be expected to maintain a safe working environment at all times, following all company safety protocols and industry standards.

Additionally, you will take field measurements and photographs that our inside sales team will use for quoting projects and repairs. This requires attention to detail and accuracy to ensure that quotes are precise and comprehensive. You will also have the opportunity to promote our products and services in the field, leveraging your technical expertise and customer interaction skills to identify potential sales opportunities.

As a Field Service Tech at KPS Global, you will be part of a team of over 850 employees in a privately held company owned by the Viessmann Generations Group. We believe in people who drive positive change and are deeply committed to providing innovative, high-quality service to customers from coast to coast. In return for your dedication and expertise, you will enjoy professional growth opportunities and benefit from an environment where creativity, innovation, and hard work are rewarded.

This position offers competitive hourly compensation and provides the necessary tools for success, including a company truck and travel card for business expenses. While the job listing indicates 'No Travel Required,' the detailed requirements specify up to 100% travel, with 80% within driving distance and 20% requiring air travel to customer locations.

Join KPS Global and be part of a company that values its employees and is committed to excellence in customer service and product quality.

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field
• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills
• Basic knowledge of refrigeration systems, including troubleshooting skills
• Professional customer communication

• High School Diploma or equivalent
• 1-3 years of industry experience
• 2-3 years of field experience preferred
• Experience in carpentry, electrical, and refrigeration
• Ability to lift up to 50 lbs
• Comfort with standing, climbing, and walking for extended periods
• Ability to work in both air-conditioned and non-air-conditioned environments
• Willingness to travel up to 100% (80% driving distance, 20% air travel)
• Effective requirement gathering and documentation skills
• Troubleshooting and problem-solving experience