The Account Manager is responsible for managing the day-to-day relationship with assigned customers driving for a high level of customer satisfaction.  This role effectively communicates with customers to understand the needs and expectations of each project through orders, quotations, and drawings. This role works closely with various internal departments including but not limited to engineers, sales managers, operations, and supply chain to receive approval for quotes and drawings and assist in managing projects to completion. This enables KPS Global to configure custom solutions and offer exemplary customer service.  

Required Skills, Experience, Education & Certifications
Items listed are required unless “preferred” is indicated

•    Associate degree•    1 – 3 years of experience in commercial foodservice equipment

·         Strong verbal and written communication skills

·         Customer-focused with a high level of problem-solving skills.

·         Ability to interpret and understand construction documents and specifications.

·         Capable of applying basic math principles

·         Detail oriented

·         Comfortable with heavy phone and computer use

·         Proficient with Microsoft Office including Outlook, Word, and Excel; PowerPoint preferred

Direct Reports

ü  0

Travel Requirements

ü  5% travel required

Major Responsibilities

·         Evaluating and anticipating complex customer needs and translating this into custom insulated panel solutions for the Industrial and Scientific markets.

·         Originating or revising quotations and/or drawings to meet project needs.

·         Communicating required information effectively with external and internal contacts

·         Processing orders accurately within assigned timelines

·         Providing support to Logistics, Engineering, Manufacturing, Quality, Service, Parts, and Credit departments regarding a customer’s business before and after the sale

·         Collaborating with Application Engineers and/or Sales Managers to gain necessary approval on quotes and drawings

·         Sourcing non-stocked purchased components required to meet a customer’s needs

·         Reviewing product information to gain knowledge on product line for application on future jobs

·         Working with Product Design to best determine how to meet the project needs with reasonable equipment design and function through presentation drawings

·         Working within a team structure to support a pre-determined territory and provide back-up within the team.

·         Relaying volume of work in progress and other business intelligence to marketing for purposes of forecasting