Provides patient care in the Occupational Health setting in office or onsite under the supervision of the medical provider. Meets the communication needs of the companies, patients and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient’s clinical condition

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries within scope of practice.
• Telephone: Answers telephone, processes calls, schedules patients for appointments and document appropriately within medical records. Returns all messages in a timely manner.
• Maintains communication between medical staff, administrative staff, companies and/or patient/families.

Clinical Services: 

• Maintains and updates medical records. 

• Performs breath and/or urine substance abuse testing in accordance with established policies/procedures and ensure appropriate disposition of specimen via lab or courier pick up. 

• Administers medications/vaccinations as ordered by medical provider. 

• Assists in appointment scheduling and onsite services scheduling.

• Facilitates medical requests, to include but not limited to, refill requests, work/school notes, and form completion.
• Scans and uploads patient clinical documents into medical chart.
• Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services.
• Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters.As directed by medical provider and within scope of practice, provide patient education.
• Attends trainings as needed by department for hearing and CPR instructor.
• Assists with patient registration, insurance varication and submission of worker’s compensation claims/referrals.
• Assists with entry of charges for billing purposes for companies and patients.

Environmental Services:

• Ensures all equipment in exams rooms are clean and properly set up.

• Contributes to the overall cleanliness and appearance of personal work space and department.

• Monitors clinical supply levels in exam rooms and stock room and requests when needed.

• Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Minimum Education:

•  High School graduate or GED. 

•  Graduate of a medical assistant program

Required License/ Certification/Registration:

•  Registered with American Medical Technologist or Certified with American Association of Medical Assistants.

•  Basic Life Support Certification - American Heart Association (Healthcare Provider) or American Red Cross (Healthcare Provider) required, must be current. 

Skills:

• Communication Excellence.
• Knowledge and ability to work in accordance with accepted clinical standards.
• Ability to work tactfully and effectively with companies, patients, family members, other employees and physicians.
• Administering medications to include injections.
• Collecting lab samples.
• Wound care.
• Word Processing / Computer.
• Strong customer service.
• Multi-tasking.
• Time Management.
• Organization.
• Attention to Detail.
• Professionalism / Positive Attitude.
• Quality Focus.
• Adaptability.

Work Experience:

•  Previous experience in medical practice is preferred.