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Director, Client Success


Channel Performance

Job Location

4th Floor 222 S. Riverside Plaza Chicago, IL 60606, Chicago, IL

Tracking Code


Position Type


 About Ipsos 

Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions. 

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP 

About Ipsos Channel Performance:

The Ipsos Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over a million shops every year in 100+ countries across all industry segments and organization sizes. Recently, we added three additional services to our portfolio—Channel Sizing, Customer Counting and Retail Execution Measurement. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers—brick and mortar retail, digital e-commerce, and contact centers.

Our clients benefit from our highly experienced team, global reach, local presence, research expertise and innovative approach. In the USA, we have a rapidly growing business and we are now the global leader in this space.

Vice President, Channel Performance Primary Responsibilities:

  • Grow the top and bottom line of Ipsos Mystery Shopping in the USA significantly.
  • Work closely with Loyalty industry sector leads to ensure Ipsos is strongly represented at every large Mystery Shopping proposal in the USA.
  • Consult and guide sector leaders and client service teams when pitching/pricing Mystery Shopping.
  • Be the Mystery Shopping subject matter expert within Ipsos Loyalty USA and give advice on our ‘better design, better execution and better impact’ strategy.
  • Functionally oversee the Mystery Shop execution team to ensure delivery of our ‘better’ promise to clients.


  • Tenacity and passion to succeed in a long term sales cycle.
  • Minimum Diploma level education in Marketing/Business or similar field.
  • Broad and deep experience within the Mystery Shopping industry encompassing a range of industries, clients and programs.
  • Strong connections within the Mystery Shop industry that will lead to tangible sales growth.
  • Exceptional client service focus with the ability to confidently deal with executives and clients contacts at a senior management level.
  • Strong communication skills and relationship-building abilities
  • Proficient in MS Office with above average PowerPoint skills 

Ipsos’ Commitment to Diversity & Inclusion

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.  

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and allowing employees from all walks of life to flourish.  Ipsos encourages our employees to act in a respectful and responsible manner, in line with codes of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. 

Ipsos is An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 




Job Duration


This position is located at 4th Floor 222 S. Riverside Plaza Chicago, IL 60606, Chicago, IL. View the Google Map in full screen.

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