OH Implementation Test 58 - Dan & Sean is seeking a dedicated and customer-oriented Call Center Representative to join our team at our Chicago Office. As a Call Center Representative, you will be the first point of contact for our clients, embodying our company values and commitment to providing exceptional service. Your role will involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and maintaining high customer satisfaction. You will be expected to work full-time on a regular/at-will basis, contributing to our culture of support, excellence, leadership, and results-driven performance. Our company prides itself on thought leadership and relies on our team to deliver reliable solutions to our clients. As a part of our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we seek individuals who enhance our diverse and inclusive work environment. This role does not offer a per diem, as it is a full-time position based in our Chicago office. The salary will be provided on an annual basis, with the range being competitive and commensurate with experience. Key responsibilities include: - Providing timely and accurate information to incoming customer order status and product knowledge requests. - Processing customer orders/changes/returns according to established department policies and procedures. - Working closely with the credit department to resolve disputed credit items. - Partnering with the sales team to meet and exceed customer's service expectations. - Listening, documenting, and help resolve conflicts with customers. - Documenting all call information according to standard operating procedures. - Ensuring customer satisfaction and providing professional customer support. We are looking for individuals who are ready to take on challenges and work in a dynamic and supportive environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in relevant computer applications and call center systems.
• Good data entry and typing skills.
• Knowledge of customer service practices and principles.
• Superior problem-solving abilities.
• Ability to remain calm and courteous under pressure and navigate tense situations.
• Strong personal integrity and the ability to quickly build trust among customers.
• Commitment to promoting diversity, equity, inclusion, and belonging in the workplace.

Required Experience

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Experience in a call center or customer service environment preferred.
• High school diploma, general education degree, or equivalent.
• Ability to work comfortably in a fast-paced environment.
• Experience in conflict resolution or dealing with customer complaints.
• Demonstrable commitment to the values of diversity, equity, inclusion, and belonging.