As the Assistant Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences.  

ESSENTIAL JOB FUNCTIONS:

• Assistant Customer Service Manager plays a crucial role in ensuring the smooth operation of the customer service department. 
• This position involves supporting the Customer Service Manager in overseeing daily activities, managing team performance, and improving service processes. 
• Responsibilities typically include handling customer inquiries, resolving escalated issues, and training customer service representatives. 
• By focusing on both customer satisfaction and team efficiency, an Assistant Customer Service Manager helps to consistently deliver high-quality service, contributing to overall business growth and customer loyalty.
• Assistant Customer Service Manager shall provide special events support on an as needed basis. 
• This person shall be physically capable of completing tasks such as, but not limited to, lifting, moving, setup and disassembly of furniture. 
• The scope of special events will be spelled out on the EXCALIBUR government system

EDUCATION & EXPERIENCE:

·         A high school diploma or GED

·         2 years’ recent experience managing a customer service center

SECURITY CLEARANCE:

·         TS/SCI required to start. Ability to get a Full Scope Poly clearance

Intrepid Global Solutions, LLC.

www.intrepidgs.com

Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Global Solutions, LLC. (“IGS” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.