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Lufthansa Personal Assist in LAX Airport - Starting Pay $25.23/hr* or $19.28/hr base with Health Coverage
Customer Service
Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious German Airline.
SUMMARY
Perform a broad range of duties depending on location and service demands while delivering a high-quality
product. Daily functions may include rotating from ticket counter, lobby area, gate functions, customs, arrivals and other
areas to assist passengers in various areas throughout the airport.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)
• Perform a variety of duties at an airport including assist customers with fare quotes and various gate functions
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check -in, control-center, other
functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Operate machinery in accordance with operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information
• Reading, Interpretation & Comprehension of reference materials, instructions, policies & procedures
• Comply with all KPI’s to ensure company goals and client standards are met.
• Any other assigned duties.
Personal Assist (PA)
• Greet/escort high status guests and companions from the aircraft doors to customs
• Remove baggage from the carrousel, place onto luggage carts, and offer escort service to guide guests where to go
• Locate the missing bags on CM (check in system) and file a claim report with CBS (central baggage services) if
necessary
• Escort guests to the respective lounge after check-in
• Must know lounge policy for status guests and companion allowances
• Escort from the lounge to the aircraft door
• Introduce guests to crew
• Make necessary reports should any case arise
• Understand airline product and services provided
• Prioritize and assist with high status guests and companions before other tasks
Required Skills
Basic Requirements:
- At least 18yrs old, with a High School Diploma or G.E.D.
- Valid US work Authorization
- Able to speak, read and write in English.
- Flexible schedule to work weekends, holidays & overtime.
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying
- Computer Literate
- Common sense and organization skills
- Time management skills
- Capacity to make quick and rational decisions.
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a fast-paced environment.
- Able to reading & comprehend reference materials, instructions, policies & procedures.
**DRUG SCREENING REQUIRED AT TIME OF HIRE**
This position is located at 5757 W. Century Blvd., Suite 860, Los Angeles, CA. View the Google Map in full screen.