Airline Account Manager in Auston-Bergstrom International Airport

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

     

    Airline Business Manager Summary:

    - Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

    - Ensure that airline account operates according to schedule and service level agreements

    - Oversee the long-term analysis of manpower needs, groom potential leaders

    - Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

    - Develop and cultivates strong customer relations/retention

    - Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

    - Provide hands-on supervision of the staff and delegate workload

    - Provide direct customer relations support

    - Ensure cross training of staff members and monitor mandatory training

    - Administer performance recognition and reward program(s)

    - Carry out disciplinary action and motivational activities when needed

    - Process promotion, demotion and termination paperwork

    - Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

     

     

    Preferred Skills and Experience

    o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

    o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

    o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

    o Excellent interpersonal, coaching and counseling skills

    o Self-driven focus on Customer and Client satisfaction

    o Ability to excel under pressure of meeting extreme deadlines

    o Able to communicate effectively, both verbally and in writing

    o Experienced in planning a roster and monitoring work schedules

    o Able to solve daily problems and make quick decisions within the operation

    o Able to work varied hours, and flexible to travel if needed.

    Apply online today! https://hallmark-aviationcareers.silkroad.com/

     

     

    Essential Requirements:

        PREVIOUS AIRLINE EXPERIENCE
        At least 18yrs old, with a High School Diploma or G.E.D.
        English proficient, other languages may be required
        Basic Math Skills: Adding, Subtracting, Division, and Multiplying
        Computer Literate
        Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
        Reading & comprehension of reference materials, instructions, policies & procedures

     

     Basic Requirements:

        Valid US work authorization
        Professional demeanor and exceptional presentation
        Flexible schedule & availability
        Background Check, Fingerprinting required
        Drug Screen required on day of hire

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Required Experience

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