Sr Supervisor Centralized Baggage Service - Houston International Airport (IAH) - Pay range $18 - $22 hourly

• Develops and cultivates strong customer relations/retention
• Strong Operational Baggage and World Tracer Knowledge
• Exceptional Leadership and Client Engagement
• Dependable and excellent Time Management- Coordinates interactions at all levels internal as well as external
• Supports and trains their own teams.
• Addresses/anticipates industry trends
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training of staff members and monitor mandatory training
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Required Skills

- Leadership qualities
- Negotiations skills on executive level
- Knowing the Aviation industry (or B2B crack)
- Capable to undertake risk-analysis
- Flavor for financial performances and data/mechanics
- Languages
- Project experience
- PC basics (Word, PowerPoint, excel, etc.)
- Organizational talents
- Strategically and conceptional way of thinking

Required Experience

• Personal profile
• Social competence
• International behavior
• Stress resistance
• Readiness to travel (flexibility)
• Opens for new ideas and innovative products
• Communication skills
• Flexibility in resolving conflicts constructively
• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Must be able to pass the drug test & obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
• English proficient, other languages are a plus.
• Computer savvy
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