Lounge Agent in San Diego Airport

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? 

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Position Summary:

The Lounge Agent is responsible for greeting customers, taking drink/food orders, making drinks, as well as serving beer, wine and other beverages.  The Lounge Agent must successfully complete transactions on POS machine as well as communicate ticket times and potential problems to the manager on duty and other team members as necessary.  The Lounge Agent must prepare food in the BOH and deliver to appropriate table. Lounge Agent must strive to provide the highest quality of service to customers and associates at all times.  Lounge Agents must also maintain restrooms, buss tables, wash dishes and sanitize food service areas and dining areas as necessary. Lounge Agents must perform all other responsibilities as directed by the business or as assigned by management.

What we offer.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits (Full-Time Employees)
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks
• Flight Benefits

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

• Essential Duties & Responsibilities (including, but not limited to):

  • Greets customers and takes food/drink orders
  • Provides information about products and looks for opportunity to "up-sell" products
  • Follows recipes and/or product directions for mixing beverages
  • Follow recipes and/or product directions for preparing small food plate/entrees
  • Collects payments and operates POS registers for drinks and/or food served, following company policies and procedures for all transactions; secures all monies at the end of each shift
  • Follows alcohol awareness procedures for preventing intoxication
  • Ensures a clean, sanitized and well stocked bar and dining areas
  • Ensures a clean, sanitized and well stocked kitchen & work station(s)
  • Clears unnecessary items from tables as needed; pre-bussing, bussing and wiping down tables
  • Communicate effectively with team
  • Maintain awareness of factors such as food safety and the temperature of the food
  • Ensure order is complete before it is delivered to the table
  • Minimizes safety hazards by following all safety rules and procedures
  • Wash dishes, glassware, flatware, pots, sheet pans, trays, and other items using a dishwasher system or by hand according to health safety standards
  • Maintain kitchen work areas, equipment, or utensils in clean and orderly condition
  • Sort and remove trash and any large food particles, placing it in designated trash areas as needed
  • Sweep, scrub, mop and dry floors as needed
  • Transfer supplies, equipment or product between storage and work areas, by hand or using hand trucks
  • Attend all scheduled employee mandatory meetings and offer suggestions for improvement
  • Coordinate with and assist fellow employees to meet guest needs and support the operation of the lounge
  • Fill-in for coworkers where needed to ensure guest service standards and efficient operations are maintained
  • Clean, maintain and stock restrooms, shower and personal hygiene areas as needed

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 21 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

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Required Skills