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On-Site Services Planner

HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.

HOK is currently seeking an On-Site Services Planner to join our team. As an On-Site Services Planner, you will be responsible for providing, and/or supporting the production of comprehensive facility occupancy planning services and space planning deliverables that meet the client's business and real estate needs.

  • Communicates positively with client, responding appropriately, and seeking guidance from others on potential actions / next steps.
  • Creates and develops occupancy plans for the client, demonstrating a keen ability to collect information and translate it into a comprehensive real estate plan.
  • Performs basic facility occupancy planning (e.g. analysis, options development, evaluation, recommendations) - with some guidance.
  • Conducts client-user interviews and facilitate small group meetings.
  • Document client meeting information visually, numerically and verbally at an acceptable quality level.
  • Assists with management level presentations that achieve desired outcomes and client confidence.
  • Provides conflict resolution/negotiation locally with the client’s occupants as required.
  • Maintains an understanding of local business character and evolutionary needs.
  • Manages the move migration for occupancy projects.
  • Ensures occupancy information is updated and accurate.
  • Capable of leading basic occupancy projects.
  • Knows and understands client specific service delivery work processes and responsibility distribution.
  • Able to produce deliverables (Planning Recommendation/Planning Brief) with some guidance.
  • Graphic abilities - Generates program test fits in accordance to established parameters, with assistance.
  • Know, and understand, OSS marketing strategies; and able to communicate services in an informative manner. 

Required Skills

  • Good verbal and written communication skills required.
  • English language proficiency.
  • Knowledge and ability to use analytical and problem-solving techniques.
  • Distil complex information to the essential for client decision making, with input.
  • Ability to complete tasks and produce deliverables independently with periodic supervision.
  • Write client reports and deliverable text clearly and comprehensibly.
  • Intermediate computer skills in Microsoft Word, Excel, PowerPoint, Outlook, strong analysis and spreadsheet capabilities.
  • Basic AutoCAD skills.
  • Basic IWMS/CAFM principle understanding.
  • Capable of operating a leading IWMS application at the basic level.


  • BA in Architecture, Real Estate, Interior Design or Planning, Engineering.
  • Professional certification in facility management, interior design, engineering or architecture preferred.
  • Five plus years of previous experience occupancy planning.


HOK is committed to providing our employees with a comprehensive benefits plan to meet their current and future needs. Benefits include medical, dental and vision coverage; 401(K) savings plans; disability, life and accident insurance; paid time off (PTO); and parental leave. 


Compensation is based on experience, qualifications, education and location.  The reasonably expected annual salary range for this position is $90,000 to $130,000.


HOK is a drug-free workplace.  HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.


Canal House, 3223 Grace St NW, Washington, District of Columbia

Position Type


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