Global Mobility Advisor

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.   

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $63,000 to $65,000.  

The Global Mobility Advisor is responsible for supporting the day-to-day delivery of Merck's international assignment and relocation programme. The role serves as a key point of contact for HR, line management and mobility service providers, providing guidance and coordination across international assignments and country-to-country transfers.

Working closely with internal and external stakeholders, the position coordinates activity involving payroll, tax, data management, relocation and other specialist providers. The role advises on the application of mobility policy, supports country-specific compliance processes and contributes to vendor management and mobility-related projects. Specialist technical advice remains with the relevant expert provider or functional owner.

Essential Duties and Responsibilities

• International Assignment and Relocation Coordination
  • Manage and coordinate the day-to-day activities associated with international assignments and relocation.
  • Support country-to-country transfers and the development and administration of international assignments.
  • Provide proactive guidance to HR and line management on international mobility matters within the scope of Merck's mobility program.
  • Serve as a primary point of contact for HR, managers and relocation counsellors supporting the assigned region.
  • Maintain accurate case information, documentation and status updates throughout the assignment lifecycle
• Policy Guidance and Compliance Coordination
  • Advise stakeholders on the application of approved mobility policies and established programme practices.
  • Monitor country-specific requirements relevant to mobility cases and coordinate review with the appropriate specialist provider or internal subject-matter expert.
  • Identify potential policy, compliance or service-delivery issues and escalate them to the appropriate Merck or Graebel stakeholder.
  • Support updates to mobility processes and working practices following approved policy or regulatory changes.
  • Do not provide independent legal, tax, payroll or immigration advice; ensure technical matters are referred to the relevant specialist.
• Specialist Provider and Cross-functional Coordination
  • Coordinate with payroll, data management, tax, relocation, immigration and other specialist providers in relation to international assignments and associated system transactions.
  • Ensure relevant information, documentation and instructions are shared with providers and internal stakeholders in a timely and accurate manner.
  • Track provider actions and dependencies, follow up on outstanding items and support resolution of service issues.
  • Facilitate effective communication between Merck stakeholders, Graebel teams and external providers throughout the assignment and relocation process.
  • Maintain clear accountability boundaries between programme coordination and specialist technical advice
• Vendor Management Support
  • Support the day-to-day coordination and oversight of external mobility service providers.
  • Monitor service delivery against agreed requirements and raise concerns through the appropriate governance channels.
  • Assist with issue resolution, service reviews and continuous-improvement activity involving mobility providers.
  • Maintain constructive working relationships with relocation, tax, data and other service partners
• Project Support
  • Support mobility-related projects and initiatives as required.
  • Create and maintain project schedules, action logs and supporting documentation.
  • Coordinate meetings with relevant project stakeholders and record agreed actions and decisions.
  • Compile, maintain and update project materials to support delivery of agreed outcomes
• Client Service and Stakeholder Experience
  • Provide responsive, professional and consistent support to Merck HR, line management and other mobility stakeholders.
  • Communicate clearly with employees and stakeholders regarding process steps, responsibilities and expected next actions.
  • Work collaboratively with Merck, Graebel and provider teams to support an effective and consistent mobility experience.
  • Handle sensitive employee and assignment information with appropriate confidentiality and discretion.

• Strong client service and stakeholder-management capability.
• Ability to coordinate complex cases involving multiple stakeholders, providers and dependencies.
• Sound understanding of the international assignment lifecycle and mobility programme administration.
• Ability to interpret and advise on approved policies while recognising when specialist input or escalation is required.
• Strong organisational, case-management and project-coordination skills.
• Clear written and verbal communication skills.
• Sound judgement, attention to detail and a disciplined approach to documentation and follow-through.
• Ability to manage competing priorities and work with appropriate autonomy across countries, cultures and time zones.
• Proficiency in standard Microsoft 365 applications and the ability to work effectively with relevant mobility and case-management systems.

• Bachelor's degree or equivalent relevant professional experience preferred.
• Typically 3-5 years of relevant experience in global mobility, international assignments, relocation, client service or a related discipline.
• Experience coordinating work across multiple internal stakeholders and external service providers.
• Experience supporting mobility or employee-service programmes in a multinational environment desirable.
• Working knowledge of international assignment processes and the respective roles of payroll, tax, relocation, immigration and data providers.