Executive International Assignment Consultant

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools, and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are seeking An Executive International Assignment Consultant to join our team in Dundalk. This is a busy and fast paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day to day basis and If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

The Executive International Assignment Consultant will be responsible for coordinating and administering International relocation benefits as a single point of contact to transferring employees, executives, C-Level, and VIPs in accordance with corporate contracts, client policies, and client VIP processes. They will perform initial consultations with assignee, arrange authorized services, and monitor the status of the relocation/assignment to ensure that all services are delivered per Client expectations. This role will be primarily dedicated to supporting Merck business with the expectation of eventually working across multiple clients on an executive level, in line with business needs.

GENERAL DESCRIPTION OF POSITION

Coordinates and administers International relocation benefits as a single point of contact to transferring employees, executives, C-Level, and VIPs in accordance with corporate contracts, client policies, and client VIP processes. Performs initial consultation with assignee, arranges authorized services, and monitors the status of the relocation/assignment to ensure that all services are delivered per Client expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction. Able to manage short- and long-term international assignment policy types. Proficient in providing services to executive level assignees and/or for top tier clients. This duty is performed daily, about 25% of the time.
   
2. Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees needs. This duty is performed daily, about 25% of the time.
   
3. Maintains communication with assignees to ensure their satisfaction. Escalates any matters that could potentially result in assignee/Client dissatisfaction. Promotes a positive service reputation and utilization of future Graebel services, directly with client mobility contacts. This duty is performed daily, about 25% of the time.
   
4. Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system. This duty is performed daily, about 10% of the time.
   
5. Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client . This duty is performed daily, about 10% of the time.
   
6. Provide assistance and direction as resource and mentor to International Assignment Associates and Consultants. This duty is performed daily, about 5% of the time.

Perform any other related duties as required or assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMMUNICATION SKILLS

• Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with internal and external stakeholders.
• Ability to read, interpret, and apply complex written materials, including business correspondence, policy documents, procedures, contracts, and operational guidelines.
• Ability to draft clear, well‑structured business correspondence, reports, and documentation appropriate for senior stakeholders.
• Ability to analyse and understand business and industry‑related information, including internal reports, professional publications, and regulatory or compliance‑related guidance.
• Ability to present information confidently and persuasively to individuals and groups, including senior managers, clients, and cross‑functional teams.
• Strong interpersonal communication skills, with the ability to respond effectively to questions, influence discussions, and manage sensitive or complex conversations.
• Ability to adapt communication style to suit different audiences, including employees, customers, clients, and external partners, in both one‑to‑one and group settings.

PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.

ANALYTICAL ABILITY / PROBLEM SOLVING
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.