Consultant, Client Support

The Client Support Associate will provide ticket query support to our clients. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Answers general queries from internal clients, including monitoring inquiries

·        Data entry, gathering of required details, and process management based on SOP.

·        Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.

·        Update designated points of contact (POC) with information to ensure accuracy.

·        Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.

·        Perform any other related duties as required or assigned.