Supervisor, Client Support

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Client Support Supervisor in our India Office. The successful candidate will provide operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service and execute according to the standard operating procedures (SOP) outlined. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors; and serves as a leader for the team.

• Hiring, training, mentoring and performance management of service delivery team.   Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
• Resolves problems and service recoveries.  Main point of contact for escalations, and any day-to-day issue resolutions.  Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
• Ensure client retention by providing a high level of service and highly effective relationships with the Client.  Adhere to established processes and continuously monitor the health of each assigned Client.
• Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
• Support the implementation of all process refinements and Operational Excellence initiatives.  Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation.  As well as encourage open and “professionally respectable’ communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
• Performs other related essential duties as assigned or requested.