Contentful Administrator

This role can be based anywhere in the Greater Toronto Area, Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

Graebel Companies, Inc is seeking a Contentful Administrator. The Contentful Administrator is responsible for the configuration, governance, and ongoing optimization of the Luminate Portal's content management system (CMS) using Contentful. This role will ensure that content structures, workflows, and publishing processes are scalable, consistent, and aligned with business and user needs. The Contentful Administrator will collaborate across product, technology, and business teams to enable efficient content delivery and a seamless end-user experience.

 PRIMARY DUTIES AND RESPONSIBILITIES:

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Strategy

• Contribute to CMS strategy for the Luminate Portal, ensuring scalability, flexibility, and alignment with product and business goals
• Maintain content models, taxonomy, and governance standards within Contentful
• Partner with Product and Engineering to align CMS capabilities with platform roadmap and feature delivery
• Support the development of KPIs related to content performance, usability, and operational efficiency
• Act as a subject matter expert for Contentful, advising stakeholders on best practices and optimal design of content structures

Configuration & Administration

• Configure and manage Contentful environments, spaces, content types, fields, and roles/permissions
• Build and maintain reusable content models to support multi-country, multi-client use cases
• Establish and manage workflows for content creation, review, approval, and publishing
• Ensure proper version control, environment management, and release processes
• Troubleshoot and resolve CMS-related issues in collaboration with technical teams

Operations & Optimization

• Monitor CMS usage and performance, identifying opportunities to improve efficiency and usability
• Streamline content operations to reduce manual effort and improve consistency
• Support integrations between Contentful and other platforms within the Luminate ecosystem
• Maintain documentation, standards, and training materials for CMS users
• Drive continuous improvement of CMS practices, governance, and processes

Performs other related essential duties as assigned or requested.

      REQUIRED SKILLS

• Strong interpersonal skills with the ability to collaborate with cross-functional teams including Product, Engineering, and Business stakeholders
• Strong communication skills with the ability to explain technical concepts in plain language
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Ability to analyze system configurations and translate business needs into CMS solutions
• Strong attention to detail with a focus on consistency, scalability, and usability

EDUCATION:

• Bachelor’s degree in Information Systems, Computer Science, Digital Media, or related field (or equivalent work experience)

KNOWLEDGE/EXPERIENCE:

• 3–5+ years of experience administering or configuring a CMS platform (Contentful strongly preferred)
• Experience designing and managing content models, taxonomies, and workflows
• Familiarity with headless CMS architecture and API-driven integrations
• Experience working in a SaaS or digital product environment preferred
• Experience supporting global or multi-language platforms is an asset
• Mobility industry experience is an asset but not required

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $80,000 to $100,000 CAD.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet.