Supervisor, Client Financial Services

Supervisor, Client Financial Services

Bangalore

Coordinates and supervises activities of the Client Financial Services team that receives audits, disburses payment, invoices, and reports on relocation expenses on the behalf of worldwide clients. Performs in a supervisory capacity leading, teaching, and coaching the team for optimal performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees a team of Client Financial Services analysts supporting that receives, audits, disburses payment, invoices, and reports on relocation expenses on the behalf of worldwide clients. Monitors for compliance to audit directives, client service level agreements, cycle time standards, quality goals, and client satisfaction targets. Closely monitors team workflow and adjusts strategies to prevent financial risks/penalties and adherence to deadlines. Responsible for the execution of process changes.
• Ensures that vendor account reconciliations are complete and that discrepancies resulting from process breakdowns, missed/inaccurate payments, or vendor non compliance issues are addressed and fully rectified.
• Supervises or assists with the resolution of escalations from Transferees, Clients, Vendors, Supplier Development, Client Development, Operations and others to insure issues are resolved timely and completely. Uses escalations as appropriate for additional staff training or to improve processes.
• Ensures the integrity of financial data by developing and maintaining training programs for assigned staff. Maintains knowledge of system in order to act as a go-to resource for both direct-report staff and colleagues. Ensures processes performed are clearly documented and maintained in a central repository. Manages internal reporting to ensure client SLA criteria is met
• Responsible for the onboarding and training of employees. Participates in the interview process. Completes performance and merit evaluations in a timely manner. Provides continued development and training opportunities to staff preparing them for additional responsibilities. Actively promotes team members' career goals and progression, ensuring informal feedback and formal appraisals/ one on ones are provided.
• Aids in goal planning and monitors internal reporting to ensure goals are accurate
• Perform any other related duties as required or assigned.

Required Skills:

• Ability to complete root cause analysis and create plans to address defects.
• Ability to be accurate, organized, and attend to multiple tasks. Focuses on team tasks and objectives to ensure goals executed per department standard.
• Able to make process change decisions with the assistance of their leader. Executes on department processes and makes recommendations for improvement.
• Possess interpersonal skills to communicate effectively and timely at all levels within the organization. Excellent skills in listening, interest, and concern for people in order to communicate effectively with all organizational levels. Ability to read, analyze and interpret complex documents, professional journals and governmental regulations with leadership support. Ability to give effective presentations to management and large groups: may require some support early in role.
• Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to use Microsoft programs such as word, powerpoint, and excel.
• Ability to solve problems related to day-to-day activities. Recommend process improvements to address defects.