Technical Instructional Designer

• Collaborating with subject matter experts (SMEs) and stakeholders to identify learning needs and objectives in the technical domain.
• Conducting a thorough analysis of the target audience, their background, and their learning preferences.
• Ensuring the training approach and strategy aligns with business goals.
• Assessing the training need and L&D resource capacity to determine achievable deadlines.
• Perform any other related duties as required or assigned.

Curriculum Design

• Developing a curriculum or course outline that includes learning objectives, content structure, and a clear sequence of topics.
• Producing a standardized training template that can be easily reproduced and scaled to meet changing business needs.
• Mapping out the scope and sequence of technical skills or knowledge to be covered.

Content Development

• Creating learning materials such as user/process guides, quick references, job aids, micro-learning, e-learning modules, virtual instructor-led training, course evaluation, and feedback analysis.
• Adapting technical content into a format suitable for teaching, including translating complex technical jargon into more understandable language.
• Utilizing Microsoft Suite products (Word, PowerPoint) as well as content authoring software (i.e.: Articulate RISE), video editing software, and graphic design platforms (i.e.: Canva) to produce high-quality, learner-centered materials.

Instructional Strategies

• Selecting and implementing appropriate instructional methods, techniques, and technologies to deliver content effectively.
• Employing active learning strategies, problem-solving scenarios, and hands-on exercises to engage learners.
• Developing strategies to prepare and support business trainers.

Assessment and Evaluation

• Designing formative and summative assessments, quizzes, and evaluations to measure learner understanding and track progress.
• Analyzing assessment results to assess the effectiveness of the learning materials and make improvements as necessary.

Learning Management System (LMS)

• Utilizing learning management systems to deliver and track course content.
• Managing user access, tracking progress, and generating reports to monitor learner performance.
• Collaborating with stakeholders to create customizable learning experiences for different audiences in the LMS.

Multimedia

• Editing and enhancing multimedia components to fit instructional design requirements.

Accessibility and Inclusivity

• Ensuring that learning materials and platforms are accessible to all individuals, including those with disabilities.
• Adhering to relevant accessibility standards and guidelines.

Quality Assurance

• Reviewing and testing learning materials for accuracy, functionality, and user-friendliness.
• Conducting quality checks to ensure that content is error-free and aligns with the intended objectives.

User Support and Training

• Providing technical support and assistance to learners who encounter issues or have questions during the learning process.
• Conducting training sessions or orientations for learners to become familiar with the learning platform.

Content Updates and Maintenance

• Regularly updating and maintaining learning materials to reflect changes in technology or industry standards.
• Monitoring feedback and addressing user concerns or suggestions for improvement.

Project Management

• Managing instructional design projects, including timelines, budgets, and resources.
• Coordinating with subject matter experts and other stakeholders to ensure timely delivery of learning materials.

Documentation

• Creating documentation for instructional materials, including user guides, technical documentation, and instructional design manuals and playbooks that aligns with the L&D document management strategy.
• Managing and updating documentation in our content management systems.
• Ensuring quality, consistency, and standardization in all training documentation.

Continuous Learning

• Staying current with advancements in technology and instructional design best practices.
• Attending workshops, conferences, and training sessions to enhance skills and knowledge.

Collaboration

• Collaborating closely with fellow Instructional Designers as well as colleagues in Operational Training.   to create effective learning experiences.
• Working with SMEs, cross functional teams, business trainers and all stakeholders to design and develop e-learning courseware, performance support aids, online tutorials, software user guides, certification curricula and other training materials.
• Documenting training material impacts, technical support go-to person, process for gathering needed information for content development, and process for aligning with SMEs prior to training.

• A combination of two (2) to four (4) years of instructional design or content development experience.
• Demonstrated proficiency with a minimum of 2 years working in Microsoft 365 including Word, Excel, PowerPoint, Outlook.
• Experience developing training materials for technical processes or software implementation.
• Proven ability to deliver professional training materials on tight deadlines.
• Experience working with a Learning Management System.
• Experience with various instructional technologies and pedagogies, such as eLearning content authoring, basic video editing, blended-learning approaches, and virtual instructor-led training.