Client Support Consultant

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.   

The Client Support Consultant will provide ticket query support to our clients, including escalation support and reporting requests. This person will ensure that the client's program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Answers general queries from internal clients, including monitoring inquiries

·       Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists when required.

·       Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification.

·       Updates vendor partners on missing information to ensure billing accuracy.

·       Maintaining process documents: Updating operational procedures, training, presentation and internal sites to reflect any changes in relocation policy or process.

·       Coordinating special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Accessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc) to adequately advice on policies.

·       Working as a liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive program (e.g. M&A, Reorgs) and other special programs that may come up as and when needed.

·       Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE

Required: High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
Preferred: Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc.

EXPERIENCE
Required: 3-5 years related experience and/or training.

Fluent English, including very good English writing skills (Czech language is not needed).

Good communication skills.

Punctual, reliable, and detail oriented.

Please note that the interested party must be legally eligible to work in the Czech Republic.