Payroll Tax Director

This role can be based anywhere in the United States. 

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.   

Provide direction, expertise, and leadership for payroll tax team.  Responsible for all operational activities for a team that audits, triggers payment instructions, reports taxability of mobility benefits, and performs global financial reporting on behalf of our worldwide clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates, manages and directs the departmental processes, activities and outcomes for Client Financial Services in area of payroll tax services. This includes but is not limited to, developing and monitoring internal controls, creating process efficiency, ensuring adherence to established processes, and performance management. Demonstrates a clear understanding of the company goals/ objectives and implements strategy for execution.

Directs departmental staffing in line by creating budgets and headcount targets. Includes ongoing capacity management, defining performance goals/objectives/ metrics, and process performance measures.  Monitors overall operational costs and implements strategies to reduce. Ensures staffing is at optimal levels based on work volume, complexity, and forecasting. Making certain staff is properly trained, procedures are documented and available to staff.  Promotes staff’s career goals and progressions, developing opportunities for staff development.

Leads overall team development by directing special projects, developing advanced processes and systems, works across all areas to CFS to safeguard departmental success and proactively works with all Graebel departments to meet company goals and objectives.

Supports new business development and incremental revenue opportunities.  Provides support in review of RFP requests for nonstandard scope requirements and customizing responses if needed.  Provides leadership and guidance for successful implementations. Supports best and final presentations when requested.

Ensures compliance to client service level agreements, cycle time standards, quality goals and client satisfaction targets.  Develops and adjusts workflow management strategies to prevent financial risks/penalties and adherence to deadlines. 

Provides guidance /leadership to team, including manager(s), supervisors and associates within the department.  Leadership escalation point of contact for all internal stakeholders and external clients. Attend client strategic account planning sessions and assist with coordinating action plans for service recovery.

Responsible for the development and execution of special projects, cooperatively working with both internal and external partners to collaborate on strategic initiatives.

Supervisory Skills

Leads in line with CFS directed staffing model of leadership teams and business unit.  Carries out management responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Communication Skills

Strong written and oral communication skills with ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals. Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals. Ability to effectively present information and respond to virtually and in-person settings.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Critical Thinking Skills

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

SOFTWARE SKILLS REQUIRED

Advanced Excel, Intermediate Word

SOFTWARE SKILLS PREFERRED

Visio, PowerPoint

Minimum requirements: general educational background; 5- 7 years related experience and/or training; 5-7 years related management experience, or equivalent combination of education and experience.

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $128,000 to $138,000.  

At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!