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Globe Life Family of Companies

Make Tomorrow Better

Worksite Billing Clerk




Category

Accounting and Finance

Job Location

3700 S. Stonebridge Dr., McKinney, TX

Tracking Code

14200

Position Type

Full-Time/Regular

JOB SUMMARY:

As a Billing Specialist for Liberty National you will handle the incoming calls from the agency offices, franchises and policy holders. You will research and use information from a variety of sources to solve complex problems. Answer questions and assist business owners and bookkeepers with Online billing issues such as errors processing payments or resetting online passwords, and how to register new accounts. Specialist will also be learn how to work incoming emails from business, Agents, and QM’s.

KEY RESPONSIBILITES:

  • Daily inbound and outbound calls
  • Maintaining quality Customer Service
  • Ability to communicate and explain basic account information to the customer including their billing statements.
  • Must be able to work in a fast-paced, structured environment.
  • Have the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
  • Sending over Franchise Invoices to agency and businesses as requested.
  • Online billing password resets or processing payment issues.
  • Respond to emails and inquires in a timely manner

 


Required Skills

REQUIRED SKILLS:

  • Excellent Time management 
  • Attention to Detail
  • The ability to work independently and make logical decisions based on the information provided.
  • Excellent communication (both verbal and written)
  • Reliable
  • Excellent multi-tasking and organizational skills
  • Desire to surround customer with excellence in service
  • Quick learner
  • Bi-lingual a plus

Required Experience

EDUCATION & WORK EXPERIENCE REQUIRED:

  • High school diploma or GED
  • Customer service experience (2 years preferred)
  • Call center experience one year
  • Insurance experience a plus
  • Bilingual (Spanish/English) a plus

This position is located at 3700 S. Stonebridge Dr., McKinney, TX. View the Google Map in full screen.



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