At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Agency Commissions Specialist? American Income Life is looking for an experienced Agent Commissions Specialist to join the team!

In this role, you will be responsible for direct contact with agents and third-party vendors by telephone, teleconferencing, email, fax and written correspondence. Responsibilities include gathering and reporting of information, problem solving, issuing payments, evaluating various agent reports, processing and reviewing general ledger journal entries, and providing quality customer service in a timely manner.

This is a hybrid position located in Waco, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

• Perform various duties with a high degree of accuracy. Duties include but are not limited to data entry, reporting, review and payment of agent commissions, accounting entries, and auditing of agent accounts.
• Must review agent account balances and make independent decisions to execute balance transfers and/or pay commissions from agent accounts.
• Provide accurate and timely responses to inquiries pertaining to agent compensation, agent debit balances, and agent earnings.
• Must effectively communicate with current agents, former agents, third parties, and internal company team members on matters involving agent balances, payment of commissions, and earnings reporting.
• Responsible for creating and maintaining current documentation of assigned tasks and desk procedures.
• Documentation must be easily accessible and transferable to other team members. Must respond quickly to incoming phone calls as a part of a shared phone group.
• Meet company and department deadlines on daily, weekly, and monthly tasks assigned to the role and efficiently handle distribution to appropriate parties.

What You Can Bring:

• Minimum typing requirement of 40 wpm.
• Must possess a High School diploma or equivalent thereof.
• Ability to operate standard office equipment as well as various software packages required by the department.
• Ability to understand and apply a variety of oral and written instructions, demonstrates initiative.
• Proficient communication skills including proper grammar, word usage, and punctuation in writing and verbally.

PROGRESSION OPPORTUNITY: 

This position is eligible for Agency Commission Specialist II position (LG10) upon completion of the following criteria:

One year experience in Agency Accounting Specialist position (LG8) This position is eligible for Senior Agency Accounting Specialist position (LG11) upon completion of the following criteria:

One year experience in the Agency Accounting Specialist II position (LG10) and successful completion of LOMA281, LOMA291 and LOMA302 – OR – three years’ experience in Agency Accounting Specialist II position (LG8).

This position is eligible for Senior Agency Accounting Specialist position (LG12) upon completion of the following criteria:

One year experience in the Agency Accounting Specialist II position (LG11) and successful completion of LOMA ALMI Designation – OR – three years’ experience in Agency Accounting Specialist II position (LG11).

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company - paid counseling for assistance with mental health, stress management, and work - life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.