At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Part Time - QAC Representative? American Income Life is looking for an experienced Part Time - QAC Representative to join the team!

In this role, you will be responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

This is a remote / work from home position.

What You Will Do:

·       Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.

·       Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.

·       Clearly explain the application process to potential customers.

·       Accurately complete additional paperwork as needed.

·       Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.

·       Transfer calls to appropriate department as needed.

·       Successfully meet the minimum expectation for departmental key performance indicators (KPIs).

What You Can Bring:

·       Minimum typing requirement of 35 wpm

·       Excellent oral and written communication

·       Superior customer service skills required – friendly, efficient, good listener

·       Proficient use of the computer, keyboard functions and Microsoft Office

·       Ability to multi-task

·       Ability to work under pressure

·       Excellent organization and time management skills

·       Must be detail oriented

Desired Skills:

·       Knowledge of medical terminology and spelling a plus

·       Have a desire to learn and grow within the Company

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

·       Competitive compensation designed to reflect your expertise and contribution.

·       Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

·       Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

·       Paid holidays and time off to support a healthy work-life balance.

·       Parental leave to help our employees welcome their new additions.

·       Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

·       Company-paid counseling for assistance with mental health, stress management, and work-life balance.

·       Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

·       Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

At American Income Life, your voice matters!

Pay Rate:

$14 - $18 per hour (DOE)