At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Director of Client Services? Globe Life is looking for a Director of Client Services to join the team!

In this role, you will be responsible for leading and directing the team(s) of Account Management and Implementation Services to ensure exceptional customer experiences and successful project outcomes. The Director plays a critical role in driving client satisfaction, fostering strong, and supporting business growth initiatives. They are responsible for mentoring and developing all team members, the Director will provide leadership and direction for all aspects of client facing roles.

This is a remote / work from home position.

What You Will Do:

• Mentor and develop his/her team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
• Assist the Operations team with designing the training and implementation of all internal and external tools.
• Ensure that managers and supervisors are fully trained on all aspects of planning and audience reporting; will require use of research tools, as well as excellent writing and presentation skills.
• Develop and implement client service policies and procedures to ensure quality service as well as correct alignment with third party administrator capabilities.
• Work with management team to bring creative solutions to prospective clients and to build the business of current clients
• Support the account management and implementation team in large projects included but not limited to RFPs, client renewals, issue resolution, and transitions (product and platform).
• Respond to customer enquiries and complaints in a timely and professional manner.
• Track customer service metrics and provide regular reports to management.
• Coordinate with other departments to ensure customer needs are met.
• Operational direction of department daily.
• Establishes key elements of operational plans with measurable contribution towards the achievement of results of the department. Focus is on short-to mid-term operational plans.
• Develop relationships with local, regional, and national brokers to protect and grow existing business.
• Build Globe Life Benefits brand awareness and provide service support for the broker community.
• Comply with all company, regulatory and legal requirements.
• Proactively foster positive relationships with clients to achieve a mutual understanding of and develop creative solutions to meet customer needs.

What You Can Bring:

• 10+ years of managerial experience in client services or account management.
• Proven track record of successfully managing a large client services team.
• Experience in developing and implementing client service strategies.
• Strong understanding of industry trends and best practices.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience with Salesforce software and other relevant technologies.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in a client services leadership role.
• Excellent communication, interpersonal, and leadership skills.
• Ability to motivate and lead a team to success.
• Excellent problem-solving and decision-making abilities.
• Proven track record of driving customer satisfaction.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and customer service software.
• Mastery level knowledge and understanding of voluntary and employee benefits markets (relationships, competitive intelligence, market process and direction, etc.).
• Active listening and emotional intelligence.
• Executive level negotiation skills required.
• Requires ability to influence others outside of department on policies, practices, and procedures.
• Superior communication skills (verbal and written).
• Ability to lead and mentor a diverse team.
• Team player: supports team priorities and motivates others to achieve mutual objectives, including both sales and risk targets.
• Works well independently: set goals, manage time, measure and report progress, meet deadlines and priorities
• Strong analytical skills with attention to detail.
• Demonstrates ability to close sales and support continued customer satisfaction.
• Collaborates well with operational resources to achieve high levels of customer satisfaction during and after the sales process.
• Ability to work independently for significant periods of time.
• Expected travel <25%

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.